Infosys Consulting is the world‑wide management and IT consultancy unit of the Infosys Group (NYSE:INFY), a global advisor to leading companies for strategy, process engineering and technology‑enabled transformation programs. We partner with clients to design and implement customised solutions to address their complex business challenges, and help them thrive in the post‑modern ERP world. By combining innovative and human‑centric approaches with the latest technological advances, we enable organisations to imagine their future and create sustainable, lasting business value. Infosys Consulting pioneers breaking down the barriers between strategy and execution, delivering superior business value to clients by advising on strategy and process optimisation as well as IT‑enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit www.infosysconsultinginsights.com.

Role Summary IInfosys Consulting is looking for a

Salesforce & CRM Leader

to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with significant Salesforce and broader CRM expertise, who can effectively influence substantial digital transformation initiatives, create high‑performing consulting teams, and collaborate with clients at the executive level.

The preferred applicant will possess a solid

consulting background , having successfully led intricate Salesforce programmes within

Salesforce Professional Services

or

prominent global consultancies , and will be recognised as a reliable CRM advisor.

Role: Salesforce & CRM Leader Location: Sydney / Melbourne Position: Full‑time – Permanent Key Responsibilities CRM & Salesforce Leadership

Lead and oversee the

CRM and Salesforce consulting portfolio

in targeted sectors (e.g. Financial Services, Insurance, Telecommunications, Healthcare, Retail).

Develop and implement

enterprise CRM strategies , road‑maps, and operating models that align with client business goals.

Act as the

executive Salesforce subject‑matter expert , encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry‑specific Salesforce solutions.

Encourage innovation through the integration of

AI,



analytics, automation, and data‑driven CRM capabilities

(e.g. Einstein, MuleSoft, integrations).

Client Engagement & Advisory

Collaborate with

C‑suite and senior stakeholders

to establish CRM transformation agendas and shape strategic decision‑making.

Lead

large‑scale Salesforce transformation programmes

from initial discovery and design to delivery and value realisation.

Function as the

trusted advisor

for CRM modernisation, enhancing customer experience, and advancing digital front‑office initiatives.

Consulting & Delivery Excellence

Provide oversight, governance and quality assurance across Salesforce programmes and delivery teams.

Guarantee delivery excellence, risk management and compliance with Infosys Consulting methodologies and standards.

Direct solution architecture, operating models and best practices throughout multi‑cloud CRM environments.

Practice & Capacity Building

Build, scale and mentor a

high‑performing Salesforce consulting practice

that includes architects, functional consultants and delivery leads.

Contribute to the

growth of the practice , including developing solution accelerators, assets and thought‑leadership materials.

Work collaboratively with Infosys’ global delivery teams to refine onshore / offshore delivery strategies.

Business Development & Growth

Assist with

pre‑sales and pursuit activities , including solution formulation, proposal development, estimations and client presentations.

Identify and cultivate

new revenue streams

within both existing and prospective client accounts.

Enhance Infosys’ strategic partnership with

Salesforce , focusing on alliance initiatives and joint go‑to‑market strategies.

Required Experience & Qualifications Mandatory Experience

15+ years

of comprehensive experience in CRM, digital or enterprise transformation.





10+ years

of direct experience within the Salesforce ecosystem, including leadership over extensive Salesforce programmes.

Demonstrated experience as a

CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader .

Strong consulting credentials, preferably having been

sourced from Salesforce Professional Services

or

prestigious consultancies .

A proven track record of managing

multi‑million‑dollar CRM transformation initiatives .

Salesforce & CRM Expertise

In‑depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).

Strong grasp of

CRM architecture, integrations, data strategy and customer experience design .

Experience working in

regulated and large‑scale enterprise environments .

Leadership & Consulting Skills

Outstanding

stakeholder management and executive communication abilities .

Capacity to influence, lead and motivate senior client stakeholders and internal teams.

Robust commercial insight coupled with expertise in

sales, account growth and margin management .

Preferred Background

Prior leadership experience in:

Salesforce Professional Services , or

Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.).

Experience in

large enterprise and complex transformation settings .

Salesforce certifications (Architect, Consultant or Cloud certifications) are highly advantageous.

Why Infosys Consulting

Opportunity to

lead and shape Salesforce‑led CRM transformations

at scale.

Work with marquee clients across industries on high‑impact programmes.

Strong global delivery capabilities and growing consulting footprint.

Platform to build thought‑leadership, practice growth and long‑term career impact.

We offer you great opportunities within a dynamically growing consulting organisation. You will elaborate and deliver best‑practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

#J-18808-Ljbffr

📌 Salesforce CRM Leader (Haymarket)
🏢 Infosys Singapore & Australia
📍 Haymarket