Position not right for you? Share it with someone you know. Customer Solutions Advisor Reference: OCT20263122 Expiry date: 23:59, Sun, 1st Nov 2026
Location:
Perth
- Contributory pension
- health benefits
- flexible working practices
- generous holiday entitlement
Location:
Perth Office (Hybrid Working pattern) Contract: Fixed Term until 31st March 2027 Hours: 35 hours per week Closing Date: Midnight on Sunday 01 November 2026 An opportunity to make a positive impact on peoples’ lives and community. AwardedHousing Association of the Year 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide“homes and communities that make lives better”.
We are committed to providinghigh qualityaffordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes andin excess of2,000 private owners across 8 local authority areas. At Caledonia, we're committed to creating sustainable homes and thriving communities for current and future generations. Achieving Net Zero by 2045 is a key priority for everyone at Caledonia, shaping how we invest, deliver services and make decisions as we work towards a greener, more resilient future.
About the Role
We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor.
This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers. You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”. A place where everyone can thrive The Customer Solutions Advisor is a hybrid role, combining home working with office-based working at our Caledonia Group office in Perth, for a minimum for 3 days per week. As a Caledonia Housing Group employee, you will enjoy a fantastic range of
benefits:
- 36 days annual leave
- Promotion of work-life balance and flexi-time system
- Sector-leading pension scheme with employer contributions of up to 12%
- Salary sacrifice schemes for pension
- FREE membership of a healthcare cash plan, including cover for dependents
- Wellbeing services offering support and confidential advice when you need it most Caledonia strives for equality of chance in all its activities and encourages applicants from all sections of the community. A registered charity no: SC013988. The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process asrequired.