CustomerServiceAdvisor NearSalisbury|£27,000–£30,000DOE|FullTime|OfficeBased Areyouarealpeoplepersonwholovesdeliveringgreatcustomerservice? Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch? WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury. Thisisn’tatraditionaladminpositionwhereyou’llspendyourdayquietlyprocessingpaperwork.
You’llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingo You’llneedtobeorganisedandaccurate,butjustasimportantly,you’llneedtoenjoytalkingtopeople. TheRole Workingaspartofafriendlyandenergeticteam,you’llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond. Yourdaywillinclude:
- Handlingincomingcustomerenquiriesbyphoneandemail
- Helpingcustomerswithbookings,amendmentsandgeneralquestions
- Deliveringawarm,friendlyandprofessionalcustomerexperience
- Takingownershipofqueriesandseeingthemthroughtoresolution
- Processingbookingsandpayments
- Keepingcustomerandbookinginformationaccurateanduptodate
- UpdatingCRMandinternalsystems
- Followingupwithcustomerswhererequired
- Supportingvoucherandgiftingadministration
- Assistingwithstockcontrolforproductsavailabletocustomers
- Workingcloselywithsales,marketingandoperationalcolleagues




- Helpingidentifywaystomakethecustomerjourneyevenbetter WhoAreWeLookingFor? Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment. Previousexperienceisgreat,butwe’reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality. You’llprobablydescribeyourselfassomeonewho:
- Genuinelyenjoystalkingtocustomers
- Buildsraporteasily
- Isfriendly,confidentandapproachable
- Takesownershipratherthanpassingproblemson
- Remainscalmwhenthingsgetbusy
- Hasexcellentattentiontodetail
- Canjuggleseveralthingsatonce
- Thinksontheirfeetandlooksforsolutions
- Isempatheticandunderstanding
- IscomfortableusingIT,emailandCRMsystems
- Enjoysbeingpartofateam
- Bringsplentyofpositiveenergytowork ExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful. What’sInItForYou? You’llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer-focusedsector. You’llreceive:
- £27,000–£30,000salarydependingonexperience
- Opportunitiesfordevelopmentandprogression
- Friendlyandsupportiveworkingenvironment
- Companypension
- Companyevents
- Casualdress
- Staffbenefits
- Freeon-siteparking Thisisanoffice-basedrolenearSalisbury,working37–40hoursperweek.
Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking. If you’re looking for a customer focused role with plenty of variety, where you’ll be trusted to take ownership and make a genuine difference to someone’s experience, we’d love to hear from you.

📌 Customer Service Advisor, Salisbury £27-30k pa (City of Salisbury)
🏢 Zest4Talent
📍 City of Salisbury