Location:
Parramatta, NSW (Office-based) Rate: $41.50 per hour + Super Contract: Immediate start
- ongoing contract
- initially 1 month with extension Hours: 35 hours per week (7 hours per day)
- Monday to Friday 9:00am
- 5:00-m About the Opportunity We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community. This role offers the opportunity to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism. Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.

Key Responsibilities
- Manage a caseload of customers requiring financial management support.
- Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
- Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
- Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
- Deliver high-quality customer service aligned with customer excellence principles.




- Collaborate with internal teams to achieve positive customer outcomes.
- Maintain accurate records and utilise relevant systems and processes effectively.
- Escalate complex matters and complaints appropriately.
- Contribute to continuous improvement initiatives and team success. About You To be successful in this role, you will have:
- Robust customer service, case management or client support experience.
- Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
- Excellent communication and relationship-building skills.
- Strong problem-solving and decision-making abilities.
- The ability to manage competing priorities and work within established policies and procedures.
- A compassionate, respectful and customer-focused approach.
- Intermediate computer skills and confidence using multiple systems. What's on Offer?
- Meaningful work supporting vulnerable members of the community.
- Supportive and collaborative team environment.
- Convenient Parramatta location.
- Contract extension
- long term role If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.

📌 Client Service Officer (Melbourne)
🏢 Charterhouse Partnership
📍 Melbourne