Select how often (in days) to receive an alert: Licensing Officer (Max-Term until April 2028) (Albury or Narrabri)

Location:
Albury, Dubbo, Hunter Hub, Narrabri, Tamworth Posting Date: 20 Oct 2026 Job Requisition ID: 787 Employment Type: Full Time Posting End Date: 1 November 2026 Ready to make a splash in your career? WaterNSW is seeking an experienced Licensing Officer (Full-Time, Max-Term until April 2028) to join our Licensing Operations team. Reporting to the Licensing Operations Team Leader, as a Licensing Officer you will play an important role in delivering licensing services and helping customers understand and navigate water licensing and approval requirements. You will manage a varied workload of licensing enquiries, applications and transactions, from assessing and validating applications through to processing customer requests and maintaining accurate licensing records. You will ensure matters are managed in accordance with relevant legislation, policies, procedures and WaterNSW requirements, while providing customers with explicit, consistent and practical information about their licensing obligations. No two days will be the same. This is a busy, quick-paced role where you will manage competing priorities, problem-solve and work towards customer service standards and timeframes, while maintaining a strong focus on accuracy and delivering a positive customer experience. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

Location:
Albury or Narrabri is our preferred location for the role. However, we may be open to considering having the successful candidate to be based in Dubbo, Hunter Hub (Beresfield)



or Tamworth. Our Perks and

Benefits:
- Option to work a 9-day fortnight at full pay on the Enterprise Agreement
- Up to 16 weeks paid parental leave
- Fertility leave
- Professional development and educational assistance
- Access to remote area benefit packaging (based on work location)
- Salary starting from $82,127 base + 12% super
- And so much more Position Purpose: To provide a streamlined point of contact for customers as well as processing applications and conducting administration activities, and maintain compliance with legislation and regulatory guidelines, whilst putting safety first.

What you'll do
- Utilise policies and procedures to ensure applications are received, receipted, and validated accurately and in line with WaterNSW service standards.
- Manage workflow of applications, allocating applications to the correct area as per Assessment & Approvals team (A&A;) procedures.
- Undertake administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards.
- Prepare regular reporting as required to monitor and provide insights into the processing of applications and customer service standards. Process applications to ensure compliance with regulatory requirements and WaterNSW standards, and provide reporting and insights to improve customer experience.




- Work collaboratively with the A&A; team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
- Resolve customer queries and complaints as the first point of contact for A&A;, escalating issues where appropriate and in line with A&A; procedures. What we are looking for:
- Certificate III in Business or related discipline or equivalent experience.
- Experience delivering outstanding customer service in a high-volume, customer-facing environment, including providing support through phone and virtual channels.
- Demonstrated ability to build rapport with customers, respond to enquiries, and effectively manage and resolve customer concerns and conflicts.
- Foundational knowledge of regulatory and legislative frameworks and

how to apply
this in the workplace.
- Strong interpersonal and communication skills with a proactive, solutions-focused approach to problem-solving and willingness to learn and take on new challenges.
- Able to manage competing priorities, adapt to changing business needs, and effectively multitask in a fast-paced environment.
- Current NSW Drivers Licence.
- Nice to Have: Experience and skills working with mapping and geospatial tools and data. Who we are: WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution – for the setting, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two thirds of all water used in NSW. We're the people taking care of the state’s water at the source – capturing, storing,

📌 Licensing Officer (Tamworth)
🏢 State Water
📍 Tamworth