Employment TypePermanentClosing Date2 Nov 2026 11:59pmJob TitleIT Domain Specialist
- ServiceNowJob SummaryJob DescriptionWho We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer
Performance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.
Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What is the focus of the role?As an IT Domain Specialist aligned to ServiceNow, you will use your specialist technical knowledge and expertise to design, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on ensuring reliable, secure and efficient platform operations while supporting internal ownership and lifecycle management.
As an IT Domain Specialist, your role is key in improving the stability and reliability of ServiceNow based ITSM solutions to ensure effective delivery of services. You are responsible for contributing to the end to end lifecycle of these solutions including configuration, integration, delivery and production support. You support lifecycle ownership, continuous improvement and internal capability uplift while ensuring alignment to operational, security and compliance requirements.





Responsibilities:
Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutionsCollaborate with stakeholders to develop and implement fit for purpose platform capabilitiesConfigure and develop ServiceNow modules across ITSM workflowsManage deployment activities from test into production environmentsSupport lifecycle activities including upgrades, patching and release managementIdentify system risks and implement mitigation strategies to maintain service reliabilityProvide technical advice and support to ensure platform efficiency and performanceSupport integration activities across systems and interfacesContribute to documentation of processes and platform configurationsParticipate in continuous improvement and automation initiativesSupport transition of capability from external providers to internal teamsParticipate in DevSecOps practices and ITSM operational support processesSkills:ITSM system delivery and operationServiceNow platform development and administrationServiceNow workflow configurationIntegration and API developmentAgile and DevOps practicesAutomation systems and processesAzure or AWSImproving technology systemsManaging system implementationOperational support systemsScriptingSite Reliability EngineeringStakeholder ManagementSystem IntegrationTechnical Problem SolvingQualifications:AGSVA NV2 Security ClearanceFive years plus experience administeringITSM and OSS applications, with a preference for ServiceNow or SPLUNK/ITSI (Certifications ideal)Experience in both production support and developmentExperience in Agile and DevSecOps practicesWe're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged usin

📌 IT Domain Specialist (Australia)
🏢 Telstra Corporation
📍 Australia