The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.

About the role:

The Manager leads the Improvement and Delivery Team and provides strategic leadership for the Timely Emergency Care (TEC) Program, the Department of Health's flagship initiative to improve access, patient flow and timely emergency care across Victoria.

This is a key leadership role working in partnership with health services, Ambulance Victoria, the Institute for Healthcare Improvement and other system partners to drive hospital-wide improvement, reduce delays in emergency care and support more timely access to care.

About us:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you:

Main Accountabilities include:

- Provides strategic and operational leadership across program design,



delivery, governance, performance oversight and continuous improvement.
- Leads a multidisciplinary team, including improvement advisers, clinical advisers and project staff, to support health services to test and embed evidence-informed improvements, strengthen leadership and accountability, and build sustainable capability for access and flow improvement.
- Translates strategic direction into coordinated delivery and ensures the program remains responsive to system performance, government priorities and the needs of patients and health services.
- Collaborates with teams across the Department of Health to address emerging operational and performance issues, applying improvement methodologies and systems thinking to develop tailored advice, recommendations and coordinated responses that support broader departmental priorities.

Qualification(s)

A tertiary qualification in health, public policy, health administration, business or a related discipline would be desirable.

Specialist expertise

- Significant knowledge and experience in the Victorian health system or health service delivery is desirable.
- Demonstrated experience leading complex programs, multidisciplinary teams and senior stakeholder relationships is expected.
- Formal training and/or substantial experience in improvement science, patient flow, performance improvement or system reform would be highly regarded.

What we offer:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A solid commitment to work-life balance, including a diverse array of flexible working arrangements.

📌 Manager, Improvement and Delivery (Melbourne)
🏢 Department Of Health
📍 Melbourne