Customer Support Technician – 1st Line (Melbourne)

Customer Support Technician – 1st Line (Melbourne)

22 Oct
|
simPRO Group
|
Melbourne

22 Oct

simPRO Group

Melbourne

Simpro Group is seeking a Customer Support Technician, Level 1, to engage professionally with customers and internal stakeholders in Melbourne. You will manage high-volume inquiries via live phone and chat, troubleshoot software issues, and document cases to ensure first-contact resolution. You will develop product expertise, report recurring issues, and contribute to improving customer experience through collaboration, training, and knowledge base updates.

📌 Customer Support Technician – 1st Line (Melbourne)
🏢 simPRO Group
📍 Melbourne

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