Fulfilment Centre Customer Service Officer# Bunnings Jobs## Fulfilment Centre Customer Service OfficerApply: Laverton North WH Customer Fulfilment Centre: Posted Today: End Date: November 4, 2026 (13 days left to apply): R067615Join us and experience Bunnings from the other side of the counterWhat’s in it for you when you’re part of our team:* Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
* Free standard OnePass membership
* Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
* 12 weeks paid parental leave, regardless of gender
* Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
* We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to buildOur Laverton North site has permanent full time roles as well as a 12 month secondment

About the role

* Base adult rate from $31.22* Shift times 7.00am till 3.00pm and 10.00am till 6.00pm Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations. As a Job Board Specialist, you will be the driving force behind our online order support operations. Your responsibilities will include monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly and safely. Prior logistics experience is desirable for this role. What’s involved:
* Process purchase orders for our customers
* Contribute to a great team culture




* Be the conduit between our customer service teams & order fulfilment sites
* Build strong relationships with all internal stakeholders such as Account Managers and local stores
* Support accurate orders for our account management teams
* Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
* Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base Who we’re looking for: Our Job Board Specialists are the key communicators between the floor team and our customers. Monitoring and managing the job board system, to ensure all orders are processed efficiently and our customers are kept in the loop. Customer satisfaction and safety is our top priority. Job Board Specialists coordinate with various teams and stakeholders to maintain a seamless operation and uphold safety standards. If you’re looking to start a career with Bunnings, and you’re keen to learn about the behind-the-scenes of our business, take the first step and apply today You’ll need:
* Strong Planning & organisational skills
* Ability to prioritise & manage time effectively
* To be safety and procedure focused
* Attention to detail
* A proactive approach and willingness to learn
* Excellent communication skillsWhen you’re ready to give this opportunity a Red Hot Go,



all you’ll need to do is:
* Submit an application and complete an online chat interview *(20 minutes) If successful, next step includes an online video interview *(15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders *(20 minutes)*You’ll be part of a workplace where you’ll feel like you belong. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at [email protected] and a member of the team will be in touch. When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:* Submit an application and complete an online chat interview *(20 minutes) If successful, next step includes an online video interview *(15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders *(20 minutes)*You’ll be part of a workplace where you’ll feel like you belong.We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know
- we’re here to help. If you

📌 Fulfilment Centre Customer Service Officer (Melbourne)
🏢 Bunnings
📍 Melbourne