Key duties and responsibilities Preparing and facilitating regular workshops with stakeholders to identify and document business needs using design thinking principles and techniques; Preparing, facilitating and attending playbacks to ensure continual alignment of stakeholder needs and expectations; Participating in project team design workshops and facilitating walkthrough reviews of designs where applicable; Facilitating and attending specification walkthroughs, handovers and forums to assist in EBS Pega Platform and Cloud Pega Platform priorities and deliverables; Facilitating the triage, including the prioritisation, of system defects and issues; Supporting the section with internal and external Pega Quality reviews; Mentoring and upskilling staff in using the EBS Pega Platform and Cloud Pega Platform, with emphasis upon ensuring that sound user experience design principles are always at the forefront of EBS solutions; Supporting the operations of teams, including providing a transparent sense of direction, setting work priorities and managing junior resources; Contributing to the formulation and implementation of Pega Best Practice standards,



components and governance structures; Embracing and contributing to EBS delivery methodologies and tools in support of the agency’s strategic direction; Delivering capability on the EBS Pega Platform and Cloud Pega Platform aligned to user story priorities and deliverables in both a project and business-as-usual support contexts; Leading a team of business analysts to drive efficiency & quality delivery, including the ability to conduct design review self-assessments and peer assessments. Managing stakeholders, with the ability to bridge the gap between business needs and technical implementations Driving design and documentation best practices to ensure consistency and reusability when delivering IT system solutions Coaching a team of business analysts to drive efficiency and quality delivery in requirements gathering. Identifying business needs, and design transformative solutions using design thinking principles and techniques Travelling interstate as required.

📌 Lead Software Engineer (Sydney)
🏢 Virtusa
📍 Sydney