Customer Service Officer based in Smithfield

Your new company
Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a fast-paced, collaborative and customer-focused environment with a friendly and engaging culture.

Your new role
As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.
Your responsibilities will include:

- Managing incoming customer calls and enquiries
- Entering and processing customer orders
- Using Warehouse Management Systems to manage orders
- Providing product information and support
- Resolving customer issues in a professional manner
- Coordinating and booking outbound deliveries
- Making outbound product promotional calls
- Supporting the Sales, Warehouse and Shipping teams
- Processing credit card payments and credit applications
- Maintaining customer records and master files
- Managing special pricing forms, open orders and backorders




- Completing general administrative duties

What you'll need to succeed
To be successful in this position, you will have:

- A minimum of five years’ customer service experience
- Previous experience using a Warehouse Management System
- Strong order processing and administrative skills
- Excellent verbal and written communication skills
- A professional and customer-focused approach
- Strong attention to detail and organisational skills
- The ability to learn quickly and work effectively in a quick-paced environment
- Experience using Microsoft Office, particularly Excel
- SAP Business One experience is highly regarded

What you'll get in return

- $37.50-$40 p/h + super (experience dependent)

- Temporary to Permanent Opportunity

- Free on-site parking

- Supportive and relaxed Culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3024573

📌 Customer Service Officer (100)
🏢 Hays
📍 100