Synergie Australia is seeking a Claims Service Consultant for a trusted client located in Sydney 2000.
Pay: $35 - $40 per hour + Super | Hours: Monday - Friday | Rotating Roster - 7 days
What you will be required to do:
- Managing inbound claims enquiries and providing timely resolutions
- Processing and reviewing claims in line with policies and procedures
- Liaising with internal stakeholders, customers and third parties
- Maintaining accurate records and ensuring compliance requirements are met
- Investigating and resolving discrepancies or escalations
- Supporting continuous improvement within claims processes
- Delivering strong customer service across all interactions
To be successful in the role you will:
- Have previous experience in claims, customer service or a similar administrative role
- Demonstrate robust attention to detail and accuracy
- Be confident working in a fast-paced, high-volume environment
- Have excellent communication skills both written and verbal
- Be systems savvy with the ability to pick up new platforms quickly
- Show a proactive and solutions-focused approach
What’s on offer for you:
- Opportunity to step into a quick-paced and supportive team
- Exposure to a well-established organisation with strong processes
- Potential for extension depending on performance and business needs
- Immediate start available
Salary Package: AU$100,000 to AU$140,000 + Super
Role Highlights: A genuine opportunity to manage a varied claims portfolio within a well-established specialist insurance business. You will handle end-to-end property and light motor claims across a diverse client base, in a close-knit and collaborative team culture that values career development, ANZIIF study support, and a great office culture.
Reo Group is partnering with a specialist insurance business to recruit a Property & Motor Claims Specialist. You will take ownership of a mixed portfolio covering property and light motor claims,
working within a close-knit and collaborative claims team. The business is entering a period of growth, with new products launching and the claims function expanding to meet demand.
Responsibilities
- Manage end-to-end claims across property and light motor lines, from lodgement through to recovery.
- Assess quantum, manage investigations, and maintain a caseload of approximately 60 to 100 active claims.
- Liaise directly with clients, brokers, and underwriters to deliver clear and timely claims outcomes.
- Engage with field visits and broker meetings as part of a hands‑on service model.
- Contribute to process improvement and support the broader claims team during peak periods including cat season.
Candidate Profile
- Minimum 2 to 3 years of end-to-end claims experience across property and motor lines.
- Demonstrated ability to manage a mixed property and motor claims portfolio end to end.
- Experience with commercial property, residential property, or light motor claims is highly regarded.
- Strong communication skills with the ability to translate complex claims matters for clients and brokers clearly.
- ANZIIF qualifications at Certificate IV level or above are advantageous; study support is provided.
- Self-driven, ownership-focused, and comfortable contributing ideas in an open and transparent team culture.
Eligibility and compliance
- Right to work in Australia.
- CRB checks (or equivalent).
- Background checks as required by client.
Salary and advantages
- ANZ EI support.
- Wellbeing initiatives.
- Flexible working options.
- Disability support.
- Other employee benefits.
Company culture and values: Synergie Australia
- Safety is of the highest priority, fostering a culture that champions guidance and care in the workforce.
- We aim to improve everyday standards within the working landscape so people can thrive today, and in the future.
Location
- Sydney 2000.
- Hybrid working.
- Permanent full-time.