SC1 Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.

SC2 Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.

SC3 Demonstrated ability to work independently, manage competing priorities and escalte issues appropriately.

SC4 Demonstrated high-level oral and written communication skills, including the ability to train and advise staff with varying levels of technical knowledge.

SC5 Demonstrated ability to develop and maintain clear procedures and documentation.

SC6 Demonstrated ability to troubleshoot and solve problems in non-standard environments.

This role is a unique opportunity to join a high-performing team that supports the various state-wide programs offered by CHES.

Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems.

The technician must be able to work independently on routine tasks, manage competing priorities and estimate complex issues to the IT Manager. The role suits someone with relevant AV and IT qualifications and/or experience, strong organisational skills and a service-focused approach.

The responsibilities below describe the major duties of the role. Other duties of a similar nature and level may be required. Duties may change over time due to new legislation, technology or policy, and training will be provided where needed.

Attendance requirement for this position is fulltime, Monday to Friday.





Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.

Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy. Deviation from standard procedures and school policy will require guidance and direction from senior management.

The provision of business management responsibilities becomes a feature at range 3. Management of staff to achieve the expected outcomes is a key responsibility. Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases. Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations.

An education support class position supports the educational services being provided to students,



but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.

Selection Criteria

Key Selection Criteria

SC1 Demonstrated experience providing first-line IT and AV support in a school, education or similar environment, including troubleshooting hardware, software and network issues.

SC2 Demonstrated technical knowledge of end-user devices, Microsoft 365, networking and IP-based AV systems, including the ability to install, configure and maintain equipment.

SC3 Demonstrated ability to work independently, manage competing priorities and escalte issues appropriately.

SC4 Demonstrated high-level oral and written communication skills, including the ability to train and advise staff with varying levels of technical knowledge.

SC5 Demonstrated ability to develop and maintain clear procedures and documentation.

SC6 Demonstrated ability to troubleshoot and solve problems in non-standard environments.

Role

Role description

This role is a unique chance to join a high-performing team that supports the various state-wide programs offered by CHES.

Reporting to the IT Manager, and working alongside two other members of the IT Team, the role is responsible for the day-to-day support, maintenance and installation of the school's IT and audio-visual systems.

The technician must be able to work indepen

📌 AV and IT Support Technician (Melbourne)
🏢 Government schools
📍 Melbourne