This is a hands-on collections position involving regular outbound customer contact throughout the day. You will take ownership of the accounts receivable and collections process, managing outstanding balances and working towards collection targets.
Key responsibilities
Contact customers daily regarding overdue invoices and outstanding payments
Manage accounts receivable and follow up outstanding balances through phone calls, emails and SMS
Process payments and send payment links to customers
Maintain accurate customer account records using QuickBooks
Use dedicated calling and CRM systems to manage collections activity
Negotiate payment arrangements and resolve account queries professionally
Track outstanding invoices, prioritise overdue accounts and follow up consistently
Work towards weekly and monthly collection targets
Provide regular updates to management on outstanding accounts and payment progress
About you
Previous experience in debt collection, accounts receivable or a high-volume outbound calling environment
Excellent communication skills and confidence speaking with customers over the phone
A persistent, organised and results-driven attitude
Ability to confidently handle objections and difficult conversations
Strong attention to detail and excellent follow-up skills
Experience with QuickBooks or similar accounting software is highly regarded
Ability to work independently and take ownership of responsibilities
About us
Melbourne Builders Poles is an established and rapidly growing business servicing the construction industry across Victoria. We specialise in temporary power solutions, construction site security cameras and equipment hire.
Competitive salary based on experience
Established customer database and collection systems
Training and support to help you succeed
Prospect to grow within an expanding business
Supportive team environment with direct access to management