About the role

Mater is currently looking for a Guest Services Supervisor to join the team on a permanent full-time basis, located at South Brisbane.

The Guest Services Supervisor plays a key role in the delivery of exceptional service and support for cleaning, patient transport, linen and functions ensuring the provision of customer-focused, comprehensive, cost effective and quality services to all Mater Group employees, patients and external customers. Please note; you must be flexible to work am, pm, weekends and night shifts, sometimes at short notice.

Salary range: $35.74 - $42.61 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits

What you’ll be doing

- Accountable and responsible for the effective coordination of cleaning, patient transport, linen and waste functions and day to day operations, within delegated levels of responsibility
- Plans, organises, assigns, and supervises the work of several diversified personnel engaged in services
- To ensure that the required levels of service are maintained through effective staff management
- To ensure that required training for all staff reporting to them is compliant
- Ensures services are aligned to all legislative compliance requirements and infectious control compliance for the purpose of complying with regulatory requirements and established guidelines
- Ensure a high standard and quality of cleanliness throughout the entire hospital including the cleanliness of patient rooms, consulting suites, theatre complexes, offices and general areas of the hospital
- Responds to customer requirements (patients, staff and management) for the purpose of providing exceptional service,



information and/or direction regarding available service policies and practices
- To be available as a cleaning and linen content expert and to advise on process and requirements to maintain a clean, hygienic environment
- Implement & ensure all department policies, processes, objectives and procedures are followed by responsible staff
- Team Leadership
- Delegate suitable work to members of the team
- Manages compliance and risk, in part by ensuring direct reports fulfil mandatory and professional competency requirements, that audits are completed in a timely fashion and endorsed recommendations implemented, and that risks assigned your department, team receive prompt and effective action
- Identifies, reports, responds to and rectifies workplace health and safety (WHS) concerns from within own reporting structure

About you

- The successful applicant must demonstrate experience leading and managing a large diverse team of staff
- Previous Health / Aged Care or Hotel management experience in housekeeping or cleaning would be desirable
- Computer literacy
- Ability to ensure that all functions within their responsible services achieve standards and meet key performance indicators.
- Experience in leadership within a large diverse team.
- Have a strategic outlook.




- An ability to engage with operational staff across the business.
- Creativity and innovation; and being agile, open to change and a continuous learner.
- Advanced written and oral communication skills

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we're committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You'll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

- Growth opportunities opportunities across healthcare, corporate, research and leadership pathways
- Professional development and learning through Mater Education and internal development programs
- Generous salary packaging to help maximise your take-home pay
- Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
- Fitness Passport access and a range of lifestyle, retail and travel discounts
- Discounted parking and reduced prices at Mater cafés and coffee outlets
- A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of someth

📌 Supervisor - Guest Services (Brisbane)
🏢 Mater Health Services
📍 Brisbane