Unisys is hiring for multiple level 1 service desk agents in Canberra. The role involves responding to requests across software, hardware and network areas with robust customer service focus.
You will document incidents, manage workload to meet SLAs and assign tickets to the correct team. You will operate as a single point of contact for incidents, perform diagnostics, and provide reference numbers to clients while supporting 24/7 rotation including nights and weekends.
📌 1st Line IT Service Desk Analyst — 24/7 Gov Support (Canberra)
🏢 Unisys
📍 Canberra
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