Flourish Community Solutions has casual opportunities for Youth Workers and Family Support Workers in the Mackay area. The opportunity requires working directly with youth and families in their own homes and communities, supporting them in daily tasks, appointments, community connections, scheduled family contact, and managing self-regulation and supporting behaviours.

Note: this is not disability support work. Quick Start for robust applicants.

We are specifically looking for those with good availability; many working patterns are available. Patterns of work vary between 6 am - 10 pm (including weekends); the usual shift pattern is 3-6 hour blocks between these hours; all patterns vary.

Only experienced workers with good availability need to apply. We work under the SCHADS award, and weekend rates apply, making this an attractive opportunity. We are looking for support workers who are interested in supporting change and embracing individuality and are driven to achieve outcomes. Reliability and dedication to deliver therapeutic, caring support are a must. Permanent opportunities are often available for the right candidates.

Flourish Community Solutions provides intensive family support, parent mentoring, and early intervention solutions to young people and families in need. Working alongside families and young people wherever they are in their journey, with a focus on keeping families together safely.

About the Role

You will work directly with young people and families in their homes and communities, supporting meaningful and lasting change.

This includes:

Supporting family connection

Providing parenting education, support and mentoring

Supporting emotional regulation and behaviour management for children





Implementing strategies from the care plan to address safety and wellbeing concerns

Helping reduce crisis, reduce household pressure and build stability within families

Supporting young people facing challenges and mentoring them to make better decisions.

Assist families in supporting them through their daily challenges, such as health, complex behaviours, AOD, DFV etc., child behaviour management, future planning and access to services.

This is hands-on, relationship-based work that requires empathy, consistency, and a strong therapeutic approach. Knowledge and professional experience of parenting development, complex youth support, child safety, mental health, substance misuse, behaviour management and domestic family violence would be advantageous.

What We’re Looking For

We’re looking for people who:

Are reliable, consistent, and available for regular shifts; patterns of work vary between 6 am - 10 pm (including weekends) usual shift pattern is 3-6 hour blocks between these hours; all patterns vary.

Have experience working with complex young people and/or families

Are passionate about supporting change, strengthening families and empowering communities.

Can remain calm, responsive, and supportive in crisis situations

Value individuality, inclusivity, dignity, and diversity.

A stong understanding of trauma-informed practice





Ability to problem-solve and see opportunities in a crisis.

The Work You’ll Be Doing

You will:

Provide therapeutic, strengths-based support to families and young people, working alongside Child Safety requirements and goals.

Work with clients experiencing child safety involvement, mental health concerns, trauma concerns, DFV, AOD, neurodiversity, and complex behaviours.

At times, support with daily living and community access; this may include NDIS clients.

Assist families in building safer parenting practices and routines, addressing child protection concerns.

Help prevent entry or re-entry into the child protection system or assist with reconnection to the family from the CS system. Youth support and guidance.

Supporting parents in maintaining parenting stability.

Transport clients to appointments or family contact (where required)

Maintain accurate case notes and documentation,

Implement strategies to achieve case goal outcomes, guided by a Service Coordinator

You will work within a child-centred, family-focused framework, supporting safety, connection, and long-term outcomes. You will be heavily supported by an upline team of professionals, providing case direction, support and connection.

Ability to identify, manage, and report risk appropriately

Strong professional boundaries and communication skills

Confidence working both independently and within a team

Commitment to culturally safe and respectful practice

Willingness to connect and engage in team training, supervision, and events.

Ability to use computer-based systems for documentation and policy adherence.

Requirements

Desired: Certificate IV

📌 Family Support Worker (Mackay Regional)
🏢 Flourish Community Solutions
📍 Mackay Regional