Alter It Pty Ltd is a trusted name in the tailoring and alteration industry, serving the Preston Lower community with exceptional craftsmanship and personalised service. We specialise in high-quality garment alterations, repairs and tailoring services. Our commitment to excellence and attention to detail has made us a trusted destination for customers seeking professional alteration services. We pride ourselves on our skilled team, quality workmanship and strong relationships with our valued clients.
About the Role
We are seeking a skilled Tailor / Machinist / Alteration Tailor / Customer Service Specialist to join our team at our Preston Lower location. This is a part-time position offering flexibility while contributing to the smooth running of our alterations business.
In this multifaceted role, you will combine your tailoring expertise with excellent customer service, ensuring every garment meets our quality standards and every customer receives professional, friendly and personalised service.
Key Responsibilities
Perform accurate garment alterations, including hemming, seam adjustments, zipper replacements and other tailoring modifications.
Operate industrial and domestic sewing machines with precision and efficiency.
Assess garments and identify required alterations or repairs.
Provide professional advice to customers on alteration options and feasibility.
Take accurate measurements and record customer requirements.
Maintain detailed records of customer orders and alteration specifications.
Process customer payments and handle cash and card transactions.
Greet customers professionally and respond to inquiries.
Complete alterations within agreed timeframes and coordinate customer collections.
Maintain a clean, organised and protected work environment.
Quality-check completed garments to ensure they meet Alter It Pty Ltd's standards and customer expectations.
What We're Looking For
Proven experience as a tailor, machinist or alteration specialist, preferably in a customer-facing alterations business.
Proficiency in operating industrial sewing machines and performing hand-sewing techniques.
Strong knowledge of garment construction, fabric types and appropriate alteration methods.
Excellent attention to detail and a commitment to high-quality workmanship.
Friendly, professional customer service and clear communication skills.
Ability to take accurate measurements and follow customer specifications.
Strong organisational skills and the ability to manage multiple orders simultaneously.
Reliability and punctuality, with a focus on meeting customer deadlines.
Basic mathematical skills for calculating alteration costs.
Willingness to learn and follow Alter It Pty Ltd's business processes and quality standards.
Previous retail or customer service experience is desirable.
What We Offer
We offer a welcoming and supportive work environment where your tailoring skills are valued and appreciated. As a part-time team member, you'll enjoy flexibility while working with a dedicated team committed to quality workmanship and exceptional customer service.
You'll have opportunities to develop your skills, build customer relationships and contribute to the success of an established alteration business. We value teamwork, individual contributions and a shared commitment to customer satisfaction.