- Location 1 Gregory Hills Drive,Gledswood Hills, NSW, 2557,Australia
- Base Pay $60,000.00 - $70,000.00 / Year
- Other Compensation Super + Bonuses
- Job Category Ten Tops
- Employee Type Full Time

Contact information
- Contact Phone 0

POSITION OVERVIEW

Requirements

DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to:

- Ensures all customer service assistants are making personal contact with customers
- Responsible for achieving store goals as provided by the Operations Manager
- Responsible for leading Front End Operations
- Training staff on our Customer Service values
- Ensures each customer has fast, friendly checkout service
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assist with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all team members
- Assist in training, coaching and development of all Assistants
- Reviews all corporate communications and reacts accordingly
- Partners with Store Manager and/or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorises register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Receiving Deliveries and management of invoicing/paperwork
- Checking off stock to invoice
- Assists in driving Key Metrics: Sales, Margin and Expense Control
- Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
- Robust culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This job description is not all-inclusive.



Additional responsibilities will be determined by the Store Manager, as dictated by store needs

ESSENTIAL JOB FUNCTIONS

- Frequently operate computer, printer and cash register
- Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequent use of stock trolleys, pallet jacks for the moving of stock
- Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
- Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
- Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATION AND WORK SKILL REQUIREMENTS

- Demonstrated understanding and willingness to provide excellence in customer service
- Ability to multi-task, direct and manage people
- Creative thinking
- Ability to maintain composure under pressure

PERSONAL ATTRIBUTES

High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

Summary

ABOUT US...

At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 orless. Yep - it’s that simple, NOTHING in store is over$10.

We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft &everything; in between.

This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.

📌 Ten Tops 2IC Store Support (Sydney)
🏢 BERNARDI GROUP
📍 Sydney