Client Relations Administrator – Residential Construction

We are looking for a friendly, organised and proactive Client Relations Administrator to join our residential construction team.

For us, this role is all about people and outstanding customer service. We want someone who genuinely enjoys talking to clients, building relationships and making sure people feel informed and looked after throughout the construction of their new home.

You’ll be a key point of contact for our clients once their home moves into construction, working closely with our Site Supervisors and office team through to Practical Completion and Handover.

We are looking for a friendly, organised and proactive Client Relations Administrator to join our residential construction team.

For us, this role is all about people and great customer service. We want someone who genuinely enjoys talking to clients, building relationships and making sure people feel informed and looked after throughout the construction of their new home.

You’ll be a key point of contact for our clients once their home moves into construction, working closely with our Site Supervisors and office team through to Practical Completion and Handover.

About You

We’re looking for someone who:

- Genuinely loves customer service and working with people.
- Is warm, approachable and enjoys building relationships with clients.
- Is confident and professional on the phone and happy to pick up the phone rather than relying solely on email.
- Has excellent verbal and written communication skills.
- Is highly organised and follows things through to completion.
- Can manage multiple clients and jobs at different stages.
- Has robust attention to detail.
- Is comfortable liaising with Site Supervisors and other members of a construction team.




- Can confidently manage competing priorities in a busy environment.
- Is comfortable using Microsoft Office and learning different computer systems.
- Works well independently while also enjoying being part of a small team.

Experience in residential construction, construction administration or new-home customer service would be highly regarded.

Previous experience with Onsite Companion would be an advantage, but is not essential.

The Role

Your day-to-day responsibilities will include:

- Managing client enquiries by phone and email.
- Being a key point of contact for clients throughout construction.
- Providing regular construction updates to clients and sellers.
- Liaising with Site Supervisors to obtain progress information.
- Following up and collecting required certificates throughout the build.

- Coordinating Practical Completion/PCI appointments with clients and Site Supervisors.
- Coordinating Handover appointments.
- Preparing Handover Packs and relevant documentation.
- Maintaining accurate client correspondence, job notes and records in Onsite Companion.
- Following up outstanding client-related items.
- Escalating technical, contractual or pricing matters to the appropriate team member.

The Opportunity

This is a great opportunity to take ownership of the client experience throughout the construction journey. You'll build relationships with clients, work closely with our Site Supervisors and office team, and play an important role in making sure our clients feel informed, supported and excited as their new home comes together.

We’re a small, busy team and are looking for someone who genuinely enjoys working with people, takes pride in providing great service and loves seeing things through from start to finish.

If you're a natural people person who is organised, proactive and passionate about customer service, we'd love to hear from you.

📌 Client Relations Administrator – Residential Construction (City of Gold Coast)
🏢 AMT BUILD
📍 City of Gold Coast