I’m in the Right is a nationwide accident management and replacement vehicle provider. We support not-at-fault drivers from the moment of an accident through to the finalisation of their claim, helping reduce stress, disruption and inconvenience through responsive, end-to-end service.

Established in 2014, we have grown into a fast-moving business with more than 100 employees and a fleet of more than 1,000 replacement vehicles across Australia. Our values are simple: put customers first, act with integrity, keep improving, take care of our people and do what we say we will do.

Human Resources Manager

North Sydney, NSW | Full time

About us

I’m in the Right is a nationwide accident management and replacement vehicle provider. We support not-at-fault drivers from the moment of an accident through to the finalisation of their claim, helping reduce stress, disruption and inconvenience through responsive, end-to-end service.

Established in 2014, we have grown into a fast-moving business with more than 100 employees and a fleet of more than 1,000 replacement vehicles across Australia. Our values are simple: put customers first, act with integrity, keep improving, take care of our people and do what we say we will do.

About the role

We are looking for an experienced, hands-on Human Resources Manager to lead HR across our multi-state business. Reporting to the General Counsel and Group Company Secretary, you will manage the full employee lifecycle and provide practical, commercially sound advice to the Executive Leadership Team, senior leaders and people managers.

This is a broad operational role for someone who enjoys being close to the business.



You will build trusted relationships at every level, strengthen manager capability and help embed consistent, fair and effective people practices as the organisation continues to grow.

Key responsibilities

- Lead core employee lifecycle processes, including recruitment, onboarding, performance reviews, development, remuneration reviews and offboarding.
- Provide practical advice and hands-on support across employee relations matters, including performance management, grievances, investigations, disciplinary processes and terminations.
- Coach managers to lead their teams confidently and manage difficult conversations, conflict, performance and recruitment decisions.
- Develop, implement and review HR policies, procedures, frameworks and training programs.
- Support workforce planning, organisational structure, succession planning and capability development.
- Coordinate engagement surveys, culture reviews, stay interviews and exit interviews, and recommend practical actions.
- Support WHS compliance, including psychosocial risk management, workers compensation claims and return-to-work programmes.
- Maintain Employment Hero, employee records and accurate workforce data.
- Prepare clear monthly HR reporting for the CEO and Board, identifying key trends,



risks and recommended actions.
- Help maintain compliance with the Fair Work Act, National Employment Standards, modern awards and relevant employment and WHS legislation.

About you

- Tertiary qualifications in human resources, industrial relations or a related discipline.
- At least five years’ experience in a generalist, operational HR or employee relations role, ideally within a multi-site business.
- Sound working knowledge of Australian employment law, modern awards, the National Employment Standards and WHS obligations.
- Demonstrated experience managing complex employee relations matters from start to finish.
- A strong track record coaching and upskilling managers to handle people matters confidently and consistently.
- Excellent communication and relationship-building skills, with the credibility to work effectively with frontline employees, managers and senior executives.
- A proactive, practical and commercially minded approach, with strong judgement and attention to detail.
- Experience with Employment Hero, workers compensation or the motor vehicle, insurance or claims management sectors will be highly regarded.

What we offer

- A collaborative, customer-focused workplace guided by integrity, improvement, teamwork and reliability.
- Access to Work from Home
- Birthday leave
- Novate Leasing options available.
- A North Sydney office location steps away from public transport.
- Pad Weekly

I’m in the Right is committed to a respectful and inclusive workplace. Applications will be assessed on the skills, experience and requirements of the role.

📌 Human Resources Manager (North Sydney)
🏢 I'm In The Right
📍 North Sydney