The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate—powered by agentic AI and Miro’s world-class platform.

About the Role

We are seeking aTechnical Account Manager (TAM)to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as afractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption and embedding Miro into their innovation operating models.

TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers.

What you’ll do

- Guide customers in designing and evolving AI-driven workflows across the Discover–Define–Deliver innovation lifecycle.
- Recommend and architect integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value.
- Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
- Proactive Technical Optimization
- Monitor platform health, engagement, usage patterns and feature adoption.
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities.





- Change Management & Scaling

- Equip internal champions with strategies to scale adoption across departments, regions and teams.
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.

- Strategic Alignment & Continuous Improvement

- Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
- Provide adoption reporting and business outcome analytics to inform ongoing strategy.

What you’ll need

- 5+ years inconsulting,technical account management,forward deployed engineeringor similar roles inenterprise SaaS.
- Strong technical fluency: familiarity withAPIs,integrationsand enterprise IT ecosystems.
- Proven ability to leadworkflow optimization,platform adoptionandlarge-scale change managementinitiatives.
- Experience leveragingAI,prompt engineeringandagentic workflowsto support & enable customer use cases; familiarity withMCPandlow/no code toolinga plus.
- Expertise inplatform analyticsto drive data-informed decisions and continuous improvement.
- Skilled at facilitatingexecutive-level discussionsandcross-functional workshops.




- Familiarity withcollaboration toolingandproduct/service development workflowsis a plus.
- Highlyproactive,strategic thinkerwith a strong customer outcome orientation.
- Willing to travel to customer sites up to 25%

About the Engagement Model

- Fractional Engagement Model:Support a portfolio of up to three enterprise customers at 33%, 50% or 100% dedication levels.
- Strategic Advisory Focus:TAMs provide strategic vision, technical program management and workflow optimization guidance—not technical support, formal training delivery or custom development services.

Why You’ll Love Working Here

- You’ll help shape how the world’s leading companies innovate and collaborate in the AI-powered era.
- You’ll join a highly motivated, collaborative and customer-obsessed team.
- You’ll work on cutting-edge problems at the intersection of collaboration, innovation and AI.
- You’ll have the chance to grow your career in a quick-paced, mission-driven environment.

What's in it for you

We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board.

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. Th

📌 Technical Account Manager (Sydney)
🏢 Miro
📍 Sydney