OAIC Enquiries Officers - Casual Employment Register

Office of the Australian Information Commissioner – Sydney NSW

The OAIC’s APS3/4 Enquiries Officers Casual Employment Register is designed to capture expressions of interest for the purposes of talent consideration and OAIC workforce management. Applicants may be considered but are not guaranteed for likely casual vacancies into the future. In the event a vacancy is identified, the OAIC reserves the right to contact you to discuss the vacancy further.

We are seeking applications from individuals interested in casual roles within the Enquiries team.

The Enquiries team is part of Intake, Eligibility and Guidance branch which sits with the Information Rights Division. The team is responsible for the OAIC’s interactions with members of the public advising on matters of privacy, FOI and the role of the OAIC.

The key duties of the position include:

- Support the operation of the enquiries line by answering calls and responding to written enquiries
- Provide written and verbal advice on privacy and FOI to members of the public
- Manage group mailboxes, including responding to incoming correspondence
- Perform other tasks as directed

Capabilities, Skills & Experience

We are seeking applications from candidates with the following skills and attributes:

- Strong written and verbal communication skills and the ability communicate with influence
- Robust computer literacy and ability to use case management programs




- Knowledge of the Freedom of Information Act 1982 and the Privacy Act 1988 or the ability to quickly acquire this knowledge

The Panel would look favourably on candidates who also have the following:

- Experience in managing high number of calls in call centre environment

Eligibility

- Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens
- There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer
- For the duration of your employment with the OAIC you will be required to obtain and maintain an Australian Government security clearance at a minimum Baseline level, and meet required background, identification and character checks
- All duties are to be performed in accordance with the APS Code of Conduct and APS Values and OAIC policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the OAIC may re-assign the duties of an employee from time to time

Getting to know the Office of the Australian Information Commissioner

The Office of the Australian Information Commissioner (OAIC) is an independent agency within the Attorney-General’s portfolio. Our primary functions are privacy, freedom of information and government information policy. Our responsibilities include conducting investigations, reviewing decisions, handling complaints, and providing guidance and advice.

📌 OAIC Enquiries Officers (Sydney)
🏢 Office Of The Australian Information Commissioner
📍 Sydney