Field Service Technician

Reports to: Team Leader

Who We Are

The Company uses cutting-edge technologies to deliver solutions for its clients. By leveraging the latest software, AI and robotics technology, it is disrupting the logistics automation industry. It works with industry leaders in grocery, healthcare, retail, e-commerce, apparel and manufacturing.

The Company is a global business that specialises in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer). It differs from most other supply chain automation companies in that it drives innovation across the whole automation sector, and it reinvests a significant share of its revenue in R&D.;

Role Purpose

The Field Service Technician is responsible for carrying out agreed PPM of automation equipment according to schedules, breakdown maintenance, providing coverage at resident sites whilst team members are away, as well as providing additional support at resident sites where required to ensure first-class service delivery.

Duties and Responsibilities

- Plan maintenance tasks and carry out agreed PPM of automation equipment according to schedule
- Carry out breakdown maintenance
- Create reports
- Repair and replace components where required
- Actively work on continuous improvement and optimisation of systems and processes
- Support daily operation at customer sites in case of incidents
- Provide coverage at resident sites within the Company's Australian market area where required




- Adhere to Health and Safety regulations and maintain a safe work environment
- Regularly communicate with manager and other team members where relevant to ensure accurate flow of information and continuity of service
- Maintain company equipment and property in good working condition and presentable manner
- Skilled conduct towards customers and colleagues
- Respond to callouts
- Assist the mechanical and installation team if required
- Create SOPs
- Adhere to policies and procedures
- Participate in training and development opportunities where required locally, interstate and overseas
- Other tasks and responsibilities as reasonably directed

Skills, Experience, Qualifications

- Electrical/mechanical trade qualification
- Self-motivated and adaptable to changing situations
- Full driver's licence and ability to operate a vehicle for business purposes
- Strong work ethic with the ability to work independently
- Willingness to travel locally, interstate and overseas as required
- Team oriented
- Good Microsoft Office skills
- Willingness to learn about and complete training on the Company's processes, systems and components
- Curious and solutions-focused mindset
- Desire to collaborate, learn from others and share knowledge
- Desirable: full electrical certification, knowledge of programmable logic controls (PLCs) and experience with automated equipment

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.

📌 Electrical Field Service Technician (Melbourne)
🏢 Proactive Global
📍 Melbourne