Springs Medical | Daylesford, Kyneton & Trentham

Great leaders make great first impressions. Could that be you?

Love leading people? Thrive on keeping things organised? Believe great healthcare starts at the front desk? We should talk

Springs Medical is looking for a confident, people-focused Reception Co-ordinator who can bring out the best in our team, keep our busy practices running smoothly and make every patient interaction count.

This isn’t just a reception role with a fancy title. It’s a genuine leadership opportunity for someone who knows how to bring people together, solve problems, juggle competing priorities and create a workplace where both patients and staff feel supported.

If you’re the person who spots what needs doing, helps others do their best and can keep a cool head when the phones are ringing and the waiting room is filling up, you might be exactly who we’re looking for

Reception Co-ordinator

Springs Medical | Daylesford, Kyneton & Trentham

Springs Medical is looking for a confident, people-focused Reception Co-ordinator who can bring out the best in our team, keep our busy practices running smoothly and make every patient interaction count.

This isn’t just a reception role with a fancy title. It’s a genuine leadership chance for someone who knows how to bring people together, solve problems, juggle competing priorities and create a workplace where both patients and staff feel supported.

If you’re the person who spots what needs doing, helps others do their best and can keep a cool head when the phones are ringing and the waiting room is filling up, you might be exactly who we’re looking for

Who are we?

We’re Springs Medical,



a privately owned primary healthcare organisation supporting the communities of Daylesford, Kyneton, Trentham and surrounding districts.

Across our three campuses, we work with a diverse team of healthcare professionals who share a common goal: helping our communities live healthier lives.

We believe great healthcare is about more than what happens in the consulting room. It starts with a friendly welcome, a supportive team, well-run systems and people who genuinely care.

That’s where you come in.

What’s the role all about?

As our Reception Co-ordinator, you’ll be the person helping our reception and administration team shine.

Working closely with our Operations Manager, General Manager and Clinical Manager, you’ll balance team leadership with hands-on involvement in the day-to-day running of our practices.

You’ll have the opportunity to shape team culture, build staff confidence, improve processes and help deliver the kind of patient experience we can all be proud of.

Here’s where you’ll make your mark

Lead people, not just rosters

- Coach, mentor and support reception staff to do their best work.

- Coordinate rosters, leave, onboarding and training.

- Build a positive, collaborative team culture where communication matters and people feel supported.





- Provide guidance, feedback and performance support when needed.

Keep the wheels turning

- Coordinate daily workloads and make sure the right tasks are getting done.

- Help keep reception services running smoothly across our three campuses.

- Monitor appointment books, staffing needs and operational priorities.

- Step in and provide hands-on reception support when the team needs you.

Make every patient interaction count

- Champion friendly, respectful and patient-centred service.

- Help the team manage patient enquiries, appointments, billing and administrative tasks efficiently.

- Support the appropriate handling of patient feedback and concerns.

- Keep confidentiality, professionalism and compassion front and centre.

Make good things even better

- Identify opportunities to improve systems, workflows and the patient experience.

- Coordinate team meetings, training and quality improvement initiatives.

- Support practice policies, safety requirements and accreditation standards.

- Help the team adapt to new ideas, systems and ways of working.

Okay, but what are we looking for?

First and foremost, you need previous leadership experience. This is compulsory.

We’re looking for someone who has already had experience leading, supervising or coordinating a team and is ready to bring those skills to a busy, people-focused healthcare environment.

You don’t need to have all the answers, but you do need to know how to bring out the best in others.

You’ll ideally be someone who:

- Has previous team leadership or supervisory experience and can confid

📌 Reception Co-Ordinator (Daylesford)
🏢 Springs Medical
📍 Daylesford