ParaQuad Industries is a not-for-profit social enterprise creating meaningful employment opportunities for people with disability through our Op Shops and recycling operations. We are excited to be opening a new Op Shop in Ringwood Victoria and are seeking an experienced, retail-savvy Shop Manager to lead the store from launch through to long-term success.
About the Role
As Shop Manager, you will be responsible for the day-to-day operations of the Op Shop, leading a diverse team that includes people with disability, volunteers, and retail staff. You will balance strong commercial outcomes with social impact.
Key Responsibilities
- Lead and manage all retail operations, including sales, merchandising, stock control, and visual presentation
- Supervise, support, and develop staff and supported employees in an inclusive environment
- Drive sales performance and achieve budget and KPI targets
- Maintain high standards of customer service and community engagement
- Ensure WHS, cash handling, and compliance requirements are met
- Contribute to the growth and sustainability of ParaQuad’s social enterprise mission
About You
- Proven retail management experience (Op Shop experience highly regarded)
- Solid leadership skills with the ability to coach and support a diverse workforce
- Commercially minded with a passion for customer experience
- Organised, hands-on, and confident in a fast-paced retail environment
- Values-driven and committed to inclusion and community impact
- Hold (or willing to obtain) a current NDIS check
What We Offer
- A values-based organisation making real community impact
- The opportunity to lead a brand-new store from opening
- Supportive team environment