Lead a customer service team in a growing Australian business where you can make a real difference.

About the Company

Our client is a fast-growing Australian business specialising in residential solar, battery and energy solutions. They are looking for an experienced Customer Service Manager to lead their team, improve customer experience and ensure a high standard of service.

About the Role

This is a hands-on leadership role suited to someone who enjoys managing people, solving problems and improving processes. You will oversee the day-to-day operations of the Customer Service team, ensuring customer enquiries, complaints and escalations are managed efficiently.

Key responsibilities include:

- Lead, coach and develop the Customer Service team
- Manage daily workloads, priorities and outstanding customer enquiries
- Handle complex complaints and customer escalations
- Monitor team performance, response times and service levels
- Identify recurring issues and implement practical solutions
- Work closely with Operations, Installations, Technical and Sales teams




- Improve customer service processes and ensure consistent follow-up

About You

We are looking for an experienced Customer Service Manager who is confident leading a team and enjoys being hands-on.

You will bring:

- Experience managing a customer service or contact centre team
- Strong leadership and coaching skills
- Experience handling complex customer complaints and escalations
- Excellent communication and problem-solving skills
- Experience managing KPIs and service targets
- A proactive approach with the ability to manage competing priorities

Experience in solar, energy, electrical services, trades, telecommunications or a similar service based industry will be highly regarded.

Why Apply?

This is a great prospect to join a growing Australian business where you can take ownership of the customer service function, develop your team and make a genuine difference to customer experience.

📌 Customer Service Manager (Sydney)
🏢 360HR
📍 Sydney