Sydney is Australia’s largest city and a leading international gateway, with a strong mix of corporate, leisure and events demand. Moxy Sydney Pitt Street is a new-build, managed lifestyle hotel at 371 Pitt Street in the heart of Sydney’s CBD. The hotel is planned to feature 314 guest rooms within a high‑rise tower, with convenient access to Pitt Street Mall, Martin Place, Museum Station, Chinatown and the emerging Tech Central precinct. Planned facilities include a restaurant and bar, gym, meeting rooms, a grab‑and‑go concept, high‑street retail, outdoor terrace spaces and a signature outdoor rooftop bar on Level 34. The hotel is currently targeted to open in June 2027.

JOB SUMMARY

The Moxy Captain has a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun and spirited. He/She understands and resonates with what Moxy is all about. The Captain has the basics covered – metrics are met, money is counted, and reports are run – but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check‑in and greeting, to the vibe in The Now (lobby), the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check‑out, and every step and interaction in between. The Captain is RESPONSIBLE FOR THE SOUL OF THE HOTEL and to do that he/she verifies that the sensory experience is as it should be, from music to lighting and scent. This role BUILDS RELATIONSHIPS in the community and brings exciting events to The Now.



The Captain constructs a property atmosphere so guests feel like they are seamlessly moving through the hotel rather than just checking in and out. He/she drives revenue through a distinctive approach to beverage and food offering and promotion. He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. Captains are up and on their feet for most of the day, mingling, and creating a BUZZY ATMOSPHERE in the hotel, while maintaining a smooth operation behind the scenes to validate that the business is in order. Oh, and guess what? All of the Captain’s drive and know‑how ultimately produces a hotel that is as profitable as it is fun – because that is what Moxy is all about.

CANDIDATE PROFILE

Required:

- 10+ years of progressive experience in the hotel industry preferred, with prior GM / HM experience in a similar or larger hotel.
- Demonstrated experience leading a lifestyle, select‑service or high‑volume city hotel, ideally through pre‑opening, new‑build or major repositioning.
- Strong food and beverage, rooms operations, revenue management, human resources and quality assurance capability, including strategic planning, budgeting, SOP development and project management.
- Ability to build and mobilise the pre‑opening leadership team, establish hotel culture, oversee recruitment and training,



and deliver operational readiness against the critical path.
- Demonstrated ability to operate in a matrix organisation and leverage centralised and Area Team resources.
- Ability to independently manage multiple projects and workstreams simultaneously.
- Demonstrated ability to deliver results when faced with complexity, ambiguity and changing timelines.
- Experience evaluating business trends and risks and implementing strategies that enhance performance while mitigating business concerns.
- Track record of creating positive and influential owner relationships.

Preferred Skills and Knowledge:

- Strong understanding of lifestyle hotel positioning and the ability to bring the Moxy brand’s energetic, social and experience‑led proposition to life.
- Ability to creatively execute against strategy, create distinctive guest experiences and maximise revenue within the brand framework.
- Strong commercial acumen across rooms, food and beverage, rooftop and retail‑related activations.
- Solid organisation, financial management and analytical skills, including P&L; analysis, operating budgets, forecasting and capital expenditure planning.
- Ability to evaluate market trends and modify business strategies accordingly.
- Ability to grow customer preference, loyalty and engagement.
- Ability to take constructive action without relying on direction from others.
- Ability to network and build relationships to grow the business.
- Strong problem‑solving skills and willingness to encourage innovative solutions.
- Strong communication skills across verbal, listening, writing and presentation formats.
- Effective influencing, consensus‑building and negotiation skills.
- Abi

📌 General Manager (Sydney)
🏢 Moxy Hotels
📍 Sydney