Key responsibilities

Lead BA activities, providing guidance and quality oversight to Business Analysts.

Gather requirements and map current-state and future-state processes.

Develop business readiness assessments, criteria and reporting.

Assess operational impacts across people, processes, systems and data.

Support billing, metering and customer system validation, testing and implementation.

Coordinate change impacts, stakeholder engagement, training and adoption activities.

Work closely with business leaders, technology teams and Systems Integrators.

Identify opportunities for improvement through AI and automation.

About you

Robust Lead BA experience managing teams of 3+ BA's

Utilities experience essential, preferably electricity distribution or energy retail.

Experience across billing transformation, CIS or customer and revenue systems.

Strong business readiness, operational transition and change impact assessment experience.

Excellent requirements gathering, process mapping and stakeholder engagement skills.

Experience supporting testing, implementation and business adoption.

Practical experience using AI or automation within business analysis or transformation.

📌 Lead Business Analyst – Utilities (Melbourne)
🏢 Talent
📍 Melbourne