- SCHADS Level 5 – $107,689.23 plus super and salary packaging
- Salary packaging, gifted leave at Christmas and Easter

Role Purpose

As an FIH Practitioner, you will work alongside people who have experienced financial abuse and family violence, providing tailored, trauma-informed support to help them move towards greater safety, financial wellbeing and independence. You will provide case coordination, advocacy, service navigation and referrals, connecting participants with practical, therapeutic and financial supports that respond to their individual needs and goals. Working collaboratively across the Financial Independence Hub and with community partners, you will support participants to build confidence, exercise choice and take meaningful steps towards longer-term recovery.

Key Responsibilities

- Provide trauma-informed, participant-led support to people experiencing financial abuse and the intersecting impacts of family violence
- Undertake risk, needs and safety assessments and develop individualised plans that reflect each participant’s goals, choices and changing needs.
- Deliver case coordination, advocacy and practical support across areas including family violence, housing, income, legal needs, service navigation and financial recovery.
- Collaborate with FIH financial counsellors, financial wellbeing coaches, therapeutic practitioners and partner organisations to provide coordinated and integrated support.
- Use warm referrals and consent-based information sharing to connect participants with appropriate supports and improve continuity of care.
- Facilitate community engagement activities, financial wellbeing groups, presentations and workshops to increase awareness of FIH and support financial recovery.




- Provide flexible support across office, outreach, community, co-located and virtual settings, responding to participant needs and accessibility.
- Maintain accurate records and uphold requirements relating to privacy, consent, information sharing and Child Safe Standards.

About you

- A tertiary qualification in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling or a related discipline.
- Training and experience supporting people who have experienced family violence, with demonstrated knowledge of risk assessment and safety planning.
- Experience delivering trauma-informed, participant-centred support, with the ability to respond sensitively to individual needs and circumstances.
- Experience working effectively within a multidisciplinary environment and collaborating with internal and external services.
- Strong communication, relationship-building and stakeholder engagement skills, with the ability to provide advocacy, service coordination and referrals.
- Strong organisation and time-management skills, with the ability to manage competing priorities, take initiative and exercise sound professional judgement.
- Experience facilitating groups for victim-survivors of financial abuse or related cohorts.
- A current driver licence and access to a vehicle,



together with the ability to meet Police Check and Working with Children Check requirements.
- Desirable: Experience using motivational interviewing or similar engagement techniques.
- Salary packaging – up to $15,900 in tax-free pay per year, plus entertainment advantages up to $2,650
- 4 days gifted leave at Christmas and Easter (pro rata)
- Additional leave through purchase leave pathways
- Employee Assistance Program, a free and confidential counselling service
- Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people‑centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSAN

📌 FIH Practitioner WA (Melbourne)
🏢 Good Shepherd
📍 Melbourne