We’re looking for an Account Director who can take ownership of client relationships, run accounts independently and make sure outstanding work gets delivered commercially and operationally.

This isn’t a role where you sit behind a Client Partner or GAD and wait for them to make the call. You’ll own your accounts, lead projects from brief to delivery, and build the kind of client relationships that create long-term value.

About the role

You’ll manage a portfolio of clients across media, creative, performance and technology, including a major financial services client alongside businesses from other industries.

Working closely with our specialist teams, you’ll turn client needs into clear briefs, well-scoped projects and effective outcomes, ensuring budgets, timelines and deliverables stay on track.

While you won’t be planning or buying media yourself, you’ll have a solid understanding of media strategy and buying, with the confidence to discuss recommendations, present performance reports and contribute to strategic conversations with clients. You’ll be equally comfortable managing creative projects, from briefing and overseeing development through to delivering assets aligned with media plans and specifications.

Above all, you’ll be a trusted client partner who understands their business, anticipates their needs, offers honest advice and knows when to challenge a brief or recommend a better approach.

Your key responsibilities will include:

- Building trusted relationships, become the primary point of contact, understand client priorities and provide clear advice. Lead regular WIPs, status updates, contact reports and account planning conversations, while identifying opportunities to grow accounts and deliver greater value.
- Managing integrated projects across creative, performance, media and technology. Translate client requests into clear briefs, develop scopes of work, quotes, timelines, media plans and dispatch matrices, and coordinate internal resources and freelancers.
- Monitoring budgets, scope, timelines and profitability. Keep Productive and finance trackers accurate and up to date,



identify scope creep early, and contribute to proposals, pitches and account growth.
- Anticipating risks, resolve problems where possible and escalate when needed. Keep clients and internal teams informed without creating unnecessary administration.
- Setting a strong example for communication, attention to detail and follow-through. Help improve account management processes and ways of working as the team grows.

About you You’re an experienced account management professional who is comfortable taking the lead. You know how to build client relationships, manage complex projects and make sound decisions without needing a more senior person in the room.

You’ll thrive in this role if you enjoy autonomy, take pride in building strong client relationships and can balance great work with commercial realities. You’re comfortable rolling up your sleeves, working collaboratively and contributing to how an agency operates as it grows.

To be successful in this role you will bring:

- At least 6 years in account management within an integrated or media agency agency environment
- A track record of independently managing client accounts, owning relationships and being accountable for outcomes, rather than simply supporting someone else.
- Confidence managing multiple projects, teams, deadlines and competing priorities.
- An understanding of scoping, quoting, budgets, margins and the commercial realities of delivering agency work.
- The ability to get to the point, give clients honest advice and manage expectations on both sides.
- Strong organisation, accuracy and follow-through. You do what you say you’ll do and catch the details others might miss.
- Experience working across creative and media,



with the ability to coordinate different disciplines and bring the work together.
- A practical, solutions-focused approach. You anticipate problems, make sound decisions and take responsibility for outcomes.

Experience in a smaller agency or studio, financial services or another regulated industry, account-level financial management, or the practical use of AI tools would also be valuable. Why Windsorborn?

Windsorborn exists to help Australian leaders turn complexity into clarity and clarity into growth.

Most agencies sell pieces of the problem. Brand or performance, creative or media, build or measure. We operate as one connected system, so that every decision is informed by the last and compounds into the next. The pillar strategies that follow define how each part of that system works and how they work together.

As a small, integrated agency, we move quickly, work collaboratively and don’t have layers of people between you and the work. You’ll have genuine autonomy, direct access to clients and the opportunity to work closely with talented creative, media and technology teams.

You’ll also have the opportunity to shape how account management works as we grow, helping build the processes, standards and client relationships that support our next stage.

If you enjoy taking ownership, solving problems and seeing the impact of your work, Windsorborn offers the opportunity to make a meaningful contribution rather than simply work within an established process.

We offer a supportive, modern working environment with hybrid flexibility, a dedicated training and development allowance, regular team social events and an annual wellbeing day to give you time to recharge and focus on yourself.

Interested?

If you’re ready to take ownership of client relationships, lead integrated work and make a meaningful contribution in a hands-on agency environment, we’d like to hear from you!

Please apply with your CV and a brief overview of the client accounts you’ve independently managed, the scope of your responsibilities and the outcomes you’ve delivered.

📌 Account Director / Media Account Director (Sydney)
🏢 Windsorborn Design Studio
📍 Sydney