Key Performance Indicators

- Sales vs Budget
- Forecast Accuracy
- Trade Spend vs Budget
- Supplier Performance Metrics (Scorecard)

Key Competencies / Attributes of Success
- Excellent communication and interpersonal skills.
- High level of agility and adaptability to manage multiple priorities in a dynamic workplace.
- Strong analytical skills with attention to detail.
- Results-driven mindset with a focus on delivering value for both the customer and the business.
- Strong influencing and negotiation skills.
- High levels of tenacity and resilience.

Workplace Health and Safety
- Be a champion our Zero Harm journey
- Ensure all company Health and Safety Policy and Procedure are followed.
- Ensure consultation with employees on health and safety issues.

Factors for Success

Measures of Success

Customer Relationship Management

- Build and nurture strong, long-term partnerships with major supermarket retailers.
- Act as the primary point of contact for customer inquiries, ensuring effective communication and resolution of issues.
- Deliver exceptional customer experience improvements, becoming a trusted advisor to retail partners.

Demand Forecasting & Supply Chain Management
- Drive accurate demand forecasting in collaboration with internal supply chain teams.
- Proactively identify and resolve supply chain challenges, minimizing disruptions and ensuring consistent product availability.

Commercial & Financial Management
- Negotiate and manage commercial agreements, ensuring profitability and alignment with strategic goals.
- Develop and monitor financial performance metrics for accounts, reporting on key insights and driving corrective actions where needed.




- Monitor sales performance, trade spend and profit against budget.
- Run the annual budget process.

Promotional Planning & Growth
- Develop and implement promotional plans to increase sales and market share.
- Manage the sale pipeline and develop strategies for long-term sustained growth.

Category Management & Insights
- Conduct product range reviews and provide actionable recommendations to optimize shelf space and sales.
- Leverage category analysis and consumer insights to identify trends and opportunities for product innovation.

New Product Development & Product Improvement
- Collaborate with R&D;, Marketing, and Operations teams to support the launch of new products and enhancements to existing offerings.
- Partner with customers to align product development initiatives with market demands

Key Qualifications and Experience
- Proven experience (2 years) in account management, sales, or a related commercial role, preferably within FMCG or food manufacturing.
- Strong commercial and financial acumen, with the ability to analyse and interpret data to drive decisions.
- Demonstrated ability to negotiate, influence, and collaborate effectively with diverse stakeholders.
- Exceptional problem-solving skills with the ability to distil complex issues into actionable solutions.
- Experience in category management, consumer insights, or supply chain management is highly desirable.
- Experience with major retailers (Coles, Woolworths) is desirable.
- Fresh produce experience, particularly pre-packed salads, is desirable.
- Bachelor’s degree in Business, Marketing, or a related field is preferred.

📌 Account Manager (Brisbane)
🏢 One Harvest
📍 Brisbane