- AO3 Maintenance Support Officer – Call Centre
- Construction & Maintenance Division
- Hourly Rate: $51.12 per hour + superannuation
- QLD Government opportunity
- Full-time temporary contract

About the Role We are seeking an experienced customer service officer to join a busy Maintenance Response Centre supporting the North Queensland region. This role is ideal for someone who enjoys working in a rapid-paced environment, thrives on delivering excellent customer service and can balance phone-based support with a variety of administrative tasks.

You will be the first point of contact for customers and stakeholders, managing enquiries, maintaining accurate records, and ensuring service requests are processed efficiently.

Key responsibilities:

- Answer incoming customer and stakeholder enquiries, delivering high level customer service across phone and administrative channels
- Maintain accurate records and update information systems
- Raising work orders
- Liaising with customers, trades and suppliers to ensure maintenance requests are actioned in a timely manner.
- Compile documents, reports, and correspondence with a high level of accuracy
- Manage general administrative duties to support daily operations
- Apply negotiation and dispute resolution skills to manage challenging conversations where required





About You To be successful in this role, you will demonstrate:

- Previous experience in a call centre or high-volume customer service environment.
- Experience within construction, insurance repairs or property maintenance knowledge is advantageous
- Excellent customer service and communication skills
- Confidence managing challenging situations and responding calmly under pressure
- Ability to work independently and learn new processes through on-the-job training
- Ability to think outside the square and resolve issues efficiently.

Apply To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at [email protected] | Please reference JOBID: 1698868

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

📌 Maintenance Support Officer (Townsville)
🏢 empire group
📍 Townsville