About the Role

Full time, office based, Monday to Friday. This is not a work-from-home or hybrid position. Applicants should live within a practical daily commuting distance from Noosaville.

Provides customers and end users with product and technical support. Works as part of the team with other support specialists to deliver technical assistance and resolve customer issues.

In this role you will be assisting customers who are primarily located in Australia, Canada, and the US, in operating, implementing, troubleshooting and maintaining our products in a Microsoft environment.

Key responsibilities

- Provide technical support to K1Corp's customers via Phone, email and other support channels. Troubleshoots software, system user issues and identifies practical solutions.
- Ensures the incident management system is used to manage and track inquiries, and incidents are logged accordingly.
- Assists in final testing of new products and updates before they go out to customers.
- Communicates with programmers regarding bugs and follows-up to make sure fixes are received and tested.
- Contributes to support documentation, FAQS and internal knowledge resources.
- Work with customers through Teams or other online resources to install products or work on resolving any technical issues.
- Develop product customisations using SQL stored procedures and triggers
- Supervises and maintains network administration.



Includes backups, software updates, troubleshooting, adding new users, deleting old ones, housekeeping and maintenance.

About you

- At least 2+ years of experience providing software support, working for a software vendor, preferably in the Enterprise content Management arena.
- Strong understanding of RDBMS, including the ability to write SQL statements
- Broad knowledge of Windows operating systems (server and workstation) and networking
- Excellent troubleshooting skills through broad exposure to a variety IT systems and environments
- A demonstrated ability to quickly learn and use new software and technology
- Self-motivation and honesty
- Excellent customer service skills with the ability to communicate technical concepts to non-technical users.
- Ability to write routine reports and correspondence.
- Australian Citizen or Permanent Residency Status

About us Knowledgeone Corporation develops leading edge, innovative software solutions for information management applications, including electronic document and records management, imaging, workflow, asset management, HR management, contract management and CRM.

Only successful applicants will be notified.

Please include a cover letter and tell us why you would be ideal for this role.

Knowledgeone Corporation Pty Ltd

📌 Application Software Support Specialist (Noosaville)
🏢 Knowledgeone
📍 Noosaville