The Queensland Corrective Services Academy provides education, training and career development to corrective services staff across the state. The QCS Academy operates as the Registered Training Organisation (RTO) for QCS (RTO Registration #5292).

In the Business Services Manager role, you will provide expertise into and lead the delivery of business functions, and governance activities across a broad portfolio that includes finance, human resources, workplace health and safety, food services, facilities management, technology and training support services, accommodation and event management. You will actively participate in the management of key relationships and agreements/contracts of a business nature to ensure the efficient and effective delivery of business and technology services for the Academy and its clients.

Essential Role Requirements

- Communication and interpersonal skills that reflect the QCS values for liaising with internal and external clients at all levels on financial matters affecting budget development and reporting, for negotiating priorities, for influencing senior managers and process changes, as well as for leading projects and working within a team.
- Demonstrated expertise, knowledge and skills in financial and human resource management, the application of legislative obligations, policies and procedures and the capacity to interpret such policies and provide authoritative advice to management




- Event and function management with the ability to develop robust frameworks that deliver high quality services across a catering, accommodation, training and function centre management and support services
- Demonstrated knowledge of complex financial modelling including budget management, financial analysis and forecasting and delivering on performance indicators
- Experience in overseeing the provision of technical systems that support seamless delivery of services
- Understanding of and ability to manage financial pressures and constraints that impact service delivery and analytical skills for investigating and resolving business problems and for improving work practices and processes
- High level skills in data analytics to provide a broad range of reporting including financial, human resources and quality data to support strategic decision making
- Highly developed skills in resource management, including experience in assessing, building and developing the capability of staff through performance management, coaching and mentoring
- Experience in leading a team with a broad portfolio of responsibilities across a business operation
- Experience in the provision of technology led solutions in service delivery environment

Other Requirements

- There are no mandatory qualifications for this position however formal qualifications in business and/or accounting (or a related discipline) would be highly regarded.

Applications to remain current for 12 months.

Occupational group Management

📌 Business Services Manager (Brisbane)
🏢 Queensland Corrective Services
📍 Brisbane