Act as the first point of contact for clients by phone, email and in person, responding promptly and professionally.

Build and maintain strong, long-term relationships with new and existing clients.

Prepare and process new business, renewals and policy changes.

Follow up on outstanding client requests.

Liaise with insurers, underwriters and other third parties on behalf of clients.

Claims assistance

Guide clients through lodging a claim and explain what to expect at each stage.

Collect and check claim documentation, then lodge claims with insurers.

Liaise with insurers, assessors, loss adjusters and repairers to progress claims.

Monitor open claims and keep clients regularly updated on progress.

Maintain accurate claim records and file notes.

Office management

Oversee the day-to-day running of the Hillarys office, including supplies, equipment and facilities.

Manage incoming mail, phone calls and general enquiries.

Data entry and administration

Enter and update client, policy and claims information in our client management system accurately and on time.

Maintain organised electronic and physical filing systems.

Prepare renewal notices, correspondence, reports and documents.

Compliance and quality

Follow our compliance obligations, including relevant codes of practice, privacy requirements and internal procedures.

Keep accurate file notes and records to support audits and compliance reviews.

Identify ways to improve processes, service and efficiency.

Other duties





Support the team with general administrative tasks as required.

Contribute to marketing and client communication activities when needed.

Any other reasonable duties as directed by management.

Personal attributes

Friendly, qualified and genuinely client-focused.

Calm and empathetic, especially when supporting clients through a claim.

Proactive problem-solver who takes ownership of tasks.

Reliable team player who also works well independently.

Honest, ethical and committed to doing things properly.

What we offer
Securitas Insurance Group is committed to supporting the wellbeing and professional development of our employees. We offer a competitive salary package, comprehensive training and development opportunities to enhance your skills and career progression within the organisation. Our workplace culture emphasises collaboration, respect and continuous improvement. Join a team where your contributions are valued and your career growth is supported.

About us
Securitas Insurance Group is a leading provider of life insurance solutions. We are committed to delivering high-quality advice and exceptional customer service to our diverse client base. Our organisation values integrity, innovation and customer-centricity, with a mission to provide reliable insurance protection and peace of mind to individuals and businesses. We pride ourselves on maintaining strong relationships with our clients and fostering a workplace culture where employees are empowered to deliver excellence and make a meaningful impact.

📌 Client Service Manager (Perth)
🏢 Securitas Insurance Group
📍 Perth