We are looking for a reliable, professional and compassionate Casual Medical Receptionist to join our team at FAST Emergency Care Clinic, primarily providing weekday reception coverage.

This position is ideal for someone seeking flexible casual employment within a busy healthcare environment, with the chance to provide additional coverage during periods of staff leave, illness and increased clinic demand.

Weekday shifts are generally 12:00 pm - 8:00 pm, Monday to Friday, with the opportunity to pick up weekend shifts when available.

As an important member of our reception team, you will help ensure patients receive a welcoming, calm and efficient experience while supporting the smooth day-to-day operation of the clinic.

Key responsibilities

- Greeting and welcoming patients and managing the front desk and waiting room experience
- Managing appointments, patient follow-up and specialist referrals
- Responding to enquiries via telephone, email, website and in person
- Maintaining accurate patient records and ensuring patient confidentiality and privacy
- Processing payments, billing and receipting, including MBS claims through the practice management system
- Assisting patients with Medicare and billing enquiries
- Completing general administrative duties, including scanning, filing and other clinic administration
- Maintaining effective office systems and procedure
- Providing administrative support to the clinical team as required

About you Reliability and flexibility are essential for this position. We are looking for someone who is dependable,



punctual and confident working independently, while also contributing positively to the broader team.

You'll bring:

- Year 12 or equivalent, with strong literacy, numeracy and general administrative skills
- Strong interpersonal, written and verbal communication skills, including a professional phone manner
- Excellent organisational and time-management skills
- A high level of reliability, punctuality and personal responsibility
- Confidence working independently and taking initiative when required
- Confidence using standard computer applications, including email, word processing and spreadsheets
- Experience or confidence handling cash and EFTPOS payments
- A high level of discretion and respect for patient confidentiality
- Availability for weekday afternoon and evening shifts
- Flexibility to assist with additional shifts at short notice when possible

Previous experience in medical reception or healthcare administration will be highly regarded, particularly knowledge of the Medicare Benefits Schedule (MBS) and experience with Best Practice/BP Premier or similar practice management software. Most importantly, we're looking for someone we can depend on - someone who takes ownership of their role, takes pride in providing excellent patient service and understands the importance of supporting both patients and clinical staff in a busy healthcare environment.

If you're a motivated and compassionate individual who enjoys working in a team-focused healthcare setting, we'd like to hear from you.

📌 Casual Medical Receptionist – Weekdays (Kardinya)
🏢 FAST Emergency Care
📍 Kardinya