CCMS Officer | Permanent | Any Hub & Spoke

$63,528.40 -$72,203.04 per annum + Super + Salary Packaging Options

Turn your attention to detail into meaningful impact for Queensland families

Why This Role?

Behind every great Fun Squad service is a team making sure systems, funding and administration work seamlessly. As a Child Care Management Systems (CCMS) Officer, you'll help ensure families can access the support they need by managing critical Child Care Subsidy administration, maintaining accurate records and supporting the smooth operation of services across Queensland.

This role is ideal for someone who enjoys combining attention to detail with problem-solving and customer service. You'll work across a variety of tasks, support stakeholders with complex enquiries and contribute to process improvements that strengthen service delivery and operational efficiency.

While your work happens behind the scenes, the impact is far-reaching. Your accuracy, efficiency and commitment to quality help ensure children, young people and families receive the support they rely on every day.

What You'll Do In this role, you will:

- Deliver high-quality administrative support for fee management, account enquiries and day-to-day Fun Squad operations.
- Review Child Care Subsidy claim data and investigate discrepancies, errors and missing information.
- Provide specialist support in CCMS systems, helping to resolve issues and improve processes.
- Generate accurate reports and administrative documentation to support operational and compliance requirements.
- Manage complex customer enquiries and support timely, effective resolutions.
- Maintain accurate records and data to support compliance, financial integrity and service delivery outcomes.

What Makes This Role Different?

- Support Fun Squad services across Queensland, with your work influencing outcomes for families statewide.
- Build specialist expertise in Child Care Subsidy administration and childcare management systems.
- Enjoy a varied role that combines administration, customer service, problem-solving and compliance support.




- Join a purpose-driven organisation where your behind-the-scenes work helps services focus on supporting children and young people.

The People Who Thrive Here At PCYC Queensland, we look for people who are connected to their purpose and care about the impact they have on children, young people and communities.

Our people are warm, respectful and inclusive. We value people from all walks of life, including those who may not have followed a traditional pathway.

The people who thrive here:

- Care about the difference their work makes.
- Treat people with respect and professionalism.
- Are committed to keeping children and young people safe.
- Work collaboratively to achieve shared outcomes.
- Bring a practical, solutions-focused approach to challenges.
- Take pride in accuracy, organisation and delivering quality work.

About You You're someone who genuinely enjoys bringing order to complexity. Whether you're reviewing data, resolving enquiries or managing competing priorities, you take pride in getting the details right and delivering work people can rely on.

You may come from an administration, customer service, accounts administration or data-focused background and be looking for a role where your skills contribute to something bigger. You're confident using systems, comfortable working with large volumes of information and proactive when identifying and resolving issues.

Most importantly, you're a team player who values accuracy, professionalism and excellent service. You enjoy supporting others, building positive relationships and finding practical solutions that make things easier for both colleagues and families.

What You Bring

Must Have

- Hold, or be able to obtain before commencement, a Queensland Working with Children Check (Blue Card).
- Ability to complete a National Police Check.
- Experience in an administration, customer service,



accounts administration or data entry role.
- Strong attention to detail and the ability to manage high volumes of information accurately.
- Well-developed administrative, organisational and computer skills, including Microsoft Office.
- Strong verbal and written communication skills with a customer-focused approach.

Nice To Have

- Knowledge of Child Care Subsidy (CCS) administration and reporting processes.
- Experience using Kidsoft or other Child Care Management System (CCMS) software.

Why Join PCYC Queensland? PCYC Queensland is a profit-for-purpose organisation focused on building safer, healthier communities through youth development.

In partnership with the Queensland Police Service, we work across Queensland delivering programs and services that support young people to feel connected, supported and empowered.

What You'll Enjoy

- Salary packaging up to $18,550 per annum tax free for eligible employees
- Free 24/7 gym membership at PCYC Queensland gyms
- 15% discount on PCYC services, including gymnastics, OSHC and other programs
- Volunteer day each year to give back to the community
- Christmas closedown bonus leave day for permanent employees
- 17.5% annual leave loading for permanent employees
- Access to corporate health plans
- Access to our employee benefits portal, offering discounts across travel, household goods, electronics, health and fitness and more
- Access to Employee Assistance Program (EAP)
- Ongoing professional development and learning opportunities
- Supportive, purpose-driven teams focused on collaboration, communication and community impact

Our Commitment To Safeguarding PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive.

Safeguarding is a shared responsibility across all teams and is supported by our long-standing partnership with the Queensland Police Service.

Apply Now

Shortlisting will commence immediately.

We encourage you to apply promptly as the advertisement may close early if a suitable candidate is identified.

📌 CCMS Officer - Fun Squad (Brisbane)
🏢 PCYC QLD
📍 Brisbane