Securitas Insurance Group pride ourselves on personal service, clear advice and standing by our clients when they need to make a claim. We are a close-knit team where every role directly shapes the client experience.

The Client Service Manager is the central point of contact for our clients and the person who keeps our office running smoothly. This role suits an organised, people-focused professional who enjoys variety and takes pride in getting the details right.

Key responsibilities

Client service and liaison

- Act as the first point of contact for clients by phone, email and in person, responding promptly and professionally.
- Build and maintain strong, long-term relationships with new and existing clients.
- Prepare and process new business, renewals and policy changes.
- Follow up on outstanding client requests.
- Liaise with insurers, underwriters and other third parties on behalf of clients.

Claims assistance
- Guide clients through lodging a claim and explain what to expect at each stage.
- Collect and check claim documentation, then lodge claims with insurers.
- Liaise with insurers, assessors, loss adjusters and repairers to progress claims.
- Monitor open claims and keep clients regularly updated on progress.
- Maintain accurate claim records and file notes.

Office management
- Oversee the day-to-day running of the Hillarys office, including supplies, equipment and facilities.
- Manage incoming mail, phone calls and general enquiries.

Data entry and administration
- Enter and update client,



policy and claims information in our client management system accurately and on time.
- Maintain organised electronic and physical filing systems.
- Prepare renewal notices, correspondence, reports and documents.

Compliance and quality
- Follow our compliance obligations, including relevant codes of practice, privacy requirements and internal procedures.
- Keep accurate file notes and records to support audits and compliance reviews.
- Identify ways to improve processes, service and efficiency.

Other duties
- Support the team with general administrative tasks as required.
- Contribute to marketing and client communication activities when needed.
- Any other reasonable duties as directed by management.

Personal attributes
- Friendly, professional and genuinely client-focused.
- Calm and empathetic, especially when supporting clients through a claim.
- Proactive problem-solver who takes ownership of tasks.
- Reliable team player who also works well independently.
- Honest, ethical and committed to doing things properly.

What we offer
- A supportive, close-knit team environment in Hillarys.
- Competitive salary plus superannuation.
- Training and support toward industry qualifications.
- Varied work with real responsibility and room to grow.
- Free in office parking and a convenient northern suburbs location.

How to apply Please send your resume and a short cover letter outlining your relevant experience to [email protected]. Only shortlisted applicants will be contacted.

Pay: $75,000.00 – $100,000.00 per year

Work Location: In person

📌 Client Service Manager (Hillarys)
🏢 Securitas Insurance Group
📍 Hillarys