About the role

As Duty Manager, you'll take charge of the day-to-day running of the club during your shift, making sure operations run smoothly and our members and visitors have a great experience. This is a diverse, hands-on role where one shift you might be running a wedding function, the next you're on the gaming floor, supporting the bistro through a busy lunch service, or sorting a member's enquiry.

Key responsibilities

- Leading, supporting and motivating the team during each shift
- Overseeing bistro, bar, gaming and general club operations
- Maintaining high standards of customer service across the venue
- Handling member and guest enquiries and resolving issues professionally
- Supporting the team through busy periods, functions and live entertainment nights
- Ensuring responsible service of alcohol and gaming requirements are met
- Completing opening and closing procedures and shift handovers
- Monitoring club presentation, cleanliness and safety standards
- Managing incidents and escalating matters where needed
- Supporting the training and development of team members

About you

- 5 years or more previous experience in a club, hospitality, hotel or similar venue




- Certificate 3 in Business or Hospitality or similar experience
- Strong leadership and communication skills
- A hands-on approach and the ability to lead by example
- A genuine passion for customer service
- The confidence to make decisions and manage situations as they come up
- The ability to stay calm and organised when things get busy
- A positive, can-do attitude and willingness to get stuck in
- Current RSA/RCG
- Current NSW Driver's License

About us Club Evans RSL is a proud community club on the banks of the Evans River in Evans Head, NSW — home to our riverside River Bistro, live entertainment, sport on the big screens, and functions and weddings year-round. We're proud to support our veterans and bring Evans Head together.

Benefits

- 2 weekends on, 2 weekends off roster — genuine work/life balance built in
- Lots of room for career growth, with support to complete courses and further your development
- Competitive pay under the NSW Club Award
- Work riverside in one of the most beautiful settings in Northern NSW
- A supportive, team-first workplace culture

📌 Club Duty Manager (Evans Head)
🏢 Woodburn Evans Head RSL Club
📍 Evans Head