BYD Hornsby, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra‑luxury vehicles from China, offering unparalleled quality and prestige.

About the role

We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after‑sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.

Key Responsibilities

- Promote and develop dealership maintenance services
- Manage customer maintenance appointments
- Receive customers and prepare work orders
- Coordinate progress of maintenance work
- Prepare vehicles for delivery after maintenance
- Handle vehicle delivery and return processes
- Follow up with customers to ensure satisfaction
- Coordinate ordering of special parts
- Implement fair and consistent warranty policies
- Support pre‑delivery inspections and new car handovers
- Provide excellent customer service by addressing inquiries and concerns
- Resolve customer issues through proactive follow‑up

Qualifications

- Education: Diploma or higher in Automotive or related field
- Training: Knowledge of relevant laws/regulations

Experience

- 3+ years in automotive repair or related industries
- 1+ year in customer service
- Familiarity with BYD/Toyota operations is advantageous

Skills

- Computer proficiency
- Strong communication and analytical skills
- Valid driver’s license
- Attitude: Positive, team‑oriented, professional image, resilient under pressure

Location and Hours

This is a full‑time position working 38 hours per week, working Monday to Friday, 8:45am – 4:45pm,



with the alternative Saturdays also required.

Salary and Benefits

- $75,000 salary package + potential annual bonus
- Hybrid working flexibility after training
- Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates
- Versatile work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help you grow your career within the bank
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
- Free onsite parking
- Walking distance to Mascot train station
- Tuition Reimbursement
- Employee Assistance Program
- Annual leave plus birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year

Eligibility

You must be eligible to work in Australia. Full working rights in Australia.

EEO and Diversity Statement

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but humanity.

📌 Service Advisor – Byd Hornsby (Sydney)
🏢 Harmony New Energy Auto Pro Servicing Pty
📍 Sydney