Customer Service & Planning Coordinator

Hume, ACT Are you organised, customer-focused and confident managing competing priorities? Join our Hume team in a varied role supporting customer service, production planning, dispatch and inventory control.

Working closely with customers, suppliers and internal teams, you'll help keep orders moving from quotation through to production and delivery. This is an opportunity for someone who enjoys solving problems, taking ownership and supporting a busy team.

What you'll be doing

Customer Service & Sales Support

- Respond to customer enquiries, prepare quotations and process customer orders and cash sales.
- Confirm product availability, coordinate order scheduling and provide updates on production and delivery timeframes.
- Build robust customer relationships, resolve queries and work with internal teams to meet customer requirements.
- Maintain accurate customer, sales and order records.

Production Planning & Scheduling

- Plan and coordinate production across machines, allocating orders according to customer priorities and available capacity.
- Monitor incoming work and adjust daily schedules to maintain achievable production plans.
- Ensure required drawings and documentation are available before releasing work to production.
- Identify potential delays early and communicate changes to customers, schedulers, engineers and production teams.

Inventory, Purchasing & Goods Received

- Monitor stock levels and coordinate purchasing of bar, mesh and accessories to support customer and production requirements.
- Coordinate goods received, check delivery documentation and complete accurate receipting transactions.
- Maintain inventory records, track stock movements and assist with cycle counts and stocktakes.
- Investigate stock discrepancies and flag potential shortages.

Dispatch & Transport

- Coordinate daily dispatch schedules, transport arrangements, truck bookings and loading priorities.
- Liaise with drivers, transport providers and warehouse teams to support timely deliveries.




- Prepare dispatch and delivery documentation and complete relevant JDE transactions.

Safety, Administration & Team Support

- Support safety activities and maintain relevant records and actions in Cority.
- Provide general administration support, including banking and accurate business records.
- Assist other team members with daily priorities to keep operations running smoothly.
- Contribute to a safe, clean and organised workplace with a strong focus on quality and customer service.

What you'll bring

- Experience in customer service, sales support, production planning, scheduling, dispatch or inventory coordination, preferably within manufacturing, construction or a related environment.
- Strong organisational and problem-solving skills, with the ability to manage competing priorities.
- Excellent attention to detail and a commitment to accurate work.
- Clear communication skills and a practical, customer-focused approach.
- Confidence using Microsoft Office and the ability to learn new systems; experience with JDE or Cority would be advantageous.
- A safety-first mindset and a willingness to support your team.

What's in it for you?

- Variety and ownership: Play an active role across customer service and daily operations.
- Training and support: Build your knowledge with guidance and autonomy to develop in the role.
- Meaningful projects: Support some of Canberra's most significant infrastructure and construction projects.
- A supportive team: Join a collaborative workplace that values safety, inclusion and wellbeing.
- Career development: Expand your skills and take ownership of your professional growth.

Why join us?

Our team is guided by three commitments:
- Work with a greater purpose: Contribute to a sustainable future and the infrastructure our communities rely on.
- Work well, live better: Be part of a safe, supportive and inclusive environment where wellbeing matters.
- Build your own future: Develop your skills and explore opportunities to grow your career.

Ready to join our Hume team? Click Apply and submit your resume, highlighting the skills and experience you'll bring to the role.

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