About Us

Evergreen Garden Care is the leading retail garden care company in Europe and Australasia, dedicated to producing high-quality products that help people create better, greener spaces for happier, healthier lives.

We believe in the transformative beauty of green spaces, whether they are vegetable patches, lawns, indoor pots or public park and gardens. Our mission is to inspire and enable anyone, anywhere, to create and maintain a green oasis.

Evergreen Australasia has a proud heritage and offers premium products across several well-known consumer brands, including Scotts, Osmocote, Baileys, Searles, Tui, and Round Up.

Evergreen Values:

- Do the Right Thing: Act with integrity and passion for quality.

- Always Better: Strive for continuous improvement and embrace change.

- Winning Together: Work as a team and create value through collaboration.

- Own It: Deliver on commitments and give the best every day.

Scope

We are seeking a proactive and customer-focused Customer Service Specialist to support the delivery of exceptional customer service across our Evergreen, Supply & Apply (S&A;) and Kwinana operations.

Working closely with Sales, Supply, Planning, Dispatch and Finance teams, you will play a key role in coordinating customer orders from initial enquiry through to delivery and invoicing. Acting as a central point of contact for customers and internal stakeholders, you'll ensure orders are managed accurately, enquiries are resolved efficiently and customers receive a consistently positive experience.

This is a varied and fast-paced role that combines customer service, order management, administration and cross-functional collaboration.

What You'll Be Doing

Customer Service & Order Management

- Process customer orders,



quotations and delivery requirements accurately and in line with company procedures.

- Manage customer enquiries relating to orders, credits, stock availability, deliveries and order status.

- Act as a key link between customers and Sales, Supply, Planning and Dispatch teams.

- Proactively communicate order, stock or delivery issues to customers and relevant internal stakeholders.

- Maintain accurate customer and order information within SAP and other business systems.

- Support day-to-day customer service activities across Evergreen and Kwinana operations.

Supply & Apply Customer Service

- Manage the customer service component of the Supply & Apply order process from order creation through to invoicing.

- Create, maintain and update service orders and associated sales orders within SAP.

- Coordinate with Sales, Supply, Planning, Dispatch and Finance teams to ensure orders progress efficiently through each stage.

- Review completed service orders to ensure information is accurate and complete prior to invoicing.

- Follow up outstanding actions and maintain supporting documentation to ensure timely completion and invoicing.

Reporting & Administration

- Prepare and distribute Open Order and Stock Requirement reports.

- Monitor and follow up outstanding deliveries in collaboration with Dispatch.

- Maintain accurate records and documentation to support customer service activities.





- Provide administrative support to the Customer Service Manager and broader team as required.

Collaboration & Communication

- Build strong relationships with customers and internal stakeholders.

- Communicate regularly with Sales teams and operational departments to ensure customer requirements are met.

- Participate in team meetings and contribute to continuous improvement initiatives.

- Work collaboratively across the business to deliver positive outcomes for customers.

Safety & Sustainability

- Follow all WHS policies and procedures.

- Support company sustainability initiatives and programs.

- Report hazards, incidents and near misses in accordance with company requirements.

- Participate in training and consultation activities as required.

Can’t slow the grow: ? Why You’ll Love Evergreen

At Evergreen, you’ll join a creative, supportive, and rewarding environment. Here’s what we offer:

- A supportive environment that sparks innovation and nurtures growth.

- Benefit from competitive compensation and a comprehensive advantages package.

- Dynamic culture programs that include recognition, social events, and health and wellbeing initiatives.

- Extra leave, including your birthday off and an additional paid day over the Christmas/New Year break

- Ongoing learning and professional development opportunities in a workplace that values your growth.

Apply now

If your experience and skills align with this opportunity, please apply online with your resume and a cover letter outlining your interest and suitability for the role.

All applications will be handled confidentially. Only shortlisted candidates will be contacted. If you are not successful on this occasion, we may keep your details on file for future opportunities

📌 Customer Service Specialist (Kwinana Beach)
🏢 Evergreen Garden Care Australia
📍 Kwinana Beach