Are you an organised, proactive problem solver who thrives at the intersection of strategy and execution? A global fintech leader is looking for a hands-on Customer Success Program Manager to drive and deliver impact across the Australian market.

In this role you will bridge global operations and local market needs, turning high-level priorities into clear, actionable plans while collaborating with teams locally and across the UK.

What You’ll Do:

- Drive End-to-End Programs: Plan, coordinate, and deliver high-impact local Customer Success projects from initial scoping through to completion.
- Map Out the Plan: Build structured project roadmaps featuring explicit tasks, owners, deadlines, and key milestones.
- Connect Across Time Zones: Work closely with Australian stakeholders and a UK-based team to align on priorities, follow up on actions, and foster cross-functional collaboration.
- Problem-Solve & Unblock: Monitor project progress, proactively spot delays or risks, and solve operational hiccups before they impact delivery.
- Deliver Insights & Updates: Prepare concise updates and business reports that highlight progress, results, and actionable next steps.
- Optimise Operations: Analyse feedback and business data to recommend operational improvements, navigate changing requirements, and support teams through process shifts.

What You’ll Bring:

- 3–5 Years of Experience in project management, program delivery,



or business operations with a track record of running projects end-to-end.
- Exceptional Organisational Skills: Ability to juggle multiple competing priorities without losing sight of details or deadlines.
- Strong Communication: Confidence to build relationships, align stakeholders across different departments, and keep everyone moving in the same direction.
- Adaptability & Curiosity: Comfortable working through ambiguous requirements, asking the right questions, and pivoting as business needs evolve.
- Core Tech Literacy: Proficiency in spreadsheets and presentations for reporting, along with basic familiarity with AI tools and an eagerness to learn how to leverage them responsibly.

Nice-to-Haves:

- Experience in Customer Success, customer operations, or within a software/SaaS/tech environment. (Note: SQL, Tableau, and people management experience are not required for this role.)

Why Join?

- Global Scale, Local Impact: Enjoy the stability and scope of a global fintech firm while taking direct ownership of programs in the Australian market.
- Workplace Flexibility: Benefit from a flexible working style designed to balance collaboration with a UK team and local team connection (hybrid structure with approximately 2 days in the office per week).

This is a 9 month contract role where you'll be engaged via Aquent on a day rate. Unlike most contract roles, you will be compensated for public holidays and receive a handful of predetermined paid days off.

📌 Customer Success Manager (Sydney)
🏢 Aquent Australia
📍 Sydney