We are hiring for a Customer Success Manager to act as a trusted advisor for strategic accounts, driving retention, expansion, and overall customer satisfaction. This role focuses on managing complex relationships and ensuring that organizational solutions align with the long-term business objectives of high-value clients.

The Role

- Lead the onboarding process for complex accounts to ensure a seamless transition and establish a foundation for long-term success.
- Build and maintain strategic relationships with senior stakeholders to align business goals with provided solutions.
- Own and execute renewal and expansion strategies while monitoring customer health metrics to identify risks and opportunities.
- Advocate for customer needs internally by communicating feedback to influence product roadmaps and service enhancements.




- Collaborate with cross-functional teams to resolve escalations and ensure consistent delivery of impactful outcomes.

What You'll Need

- A degree or equivalent experience, with at least 8 years in customer-facing roles, including 5+ years in account management or sales.
- Proven expertise in managing high-value SaaS or subscription-based accounts and driving measurable business outcomes.
- Robust relationship management skills with the ability to engage senior stakeholders and manage multiple priorities in a fast-paced environment.
- Demonstrated success in meeting renewal and expansion targets while maintaining high levels of customer satisfaction.

What's On Offer

- Competitive salary
- Opportunity to mentor team members and contribute to the refinement of customer success frameworks and processes.

Apply via Haystack today!

📌 Customer Success Manager (Australia)
🏢 Haystack
📍 Australia