Claims and Legal Services Manager, Strategy & Operations

- Newly created leadership chance with significant influence and scope to shape the future Claims and Legal Services operating model
- Drive operational excellence, business transformation and strategic improvement within a purpose-driven, member-owned organisation
- Adelaide or Sydney | Full time | Hybrid

Impact of the organisation

Miga(Medical InsuranceGroup Australia) is amember-owned organisation,supporting over 40,000medicalprofessionals across Australia, including doctors, medical students,practicesand healthcare organisations.

For over 125 years, Miga has been committed to offering reliable indemnity protection, empowering Australian doctors to focus on what matters most: delivering exceptional care to their communities and patients.

Today, they look after their loyal and growing member and client base from offices based across Adelaide, Sydney, Brisbane, Melbourne, and Perth. From the introduction of industry reforms to the rise of new technologies in medicine, they have always been at the forefront of providing solutions that help their members navigate complex issues with confidence, no matter where they are in Australia.

Impact you will have in this role

Miga's Claims and Legal Services team is entering an exciting new phase of growth and transformation. This pivotal leadership position will ensure the operating model, workforce capability and systems continue to evolve ahead of future demand.

This is a unique opportunity to combine strategic planning, operational transformation and commercial leadership in a role with genuine purpose, influence and long-term career potential.

As the Claims and Legal Services Manager, Strategy & Operations,



you will play a key role in shaping how the function operates, identifying opportunities to streamline workflows, strengthen governance, optimise resource utilisation and enhance the delivery of legal services.

Reporting to and working closely with the Head of Claims and Legal Services, you'll drive operational excellence across the department by leading business improvement initiatives, developing scalable operating models, strengthening performance reporting and supporting strategic workforce planning.

You will also play an important role in overseeing external legal service provider relationships, ensuring service quality, commercial performance and resource allocation continue to support Miga's evolving needs.

This is an opportunity for someone who enjoys bringing structure to complexity, influencing senior stakeholders and translating strategic priorities into meaningful and measurable operational improvements.

Key Responsibilities

- Lead operational excellence, continuous improvement and business transformation initiatives across the Claims and Legal Services function
- Review and redesign business processes, workflows and operating models to improve efficiency, consistency and service delivery
- Develop operational strategies, governance frameworks, performance measures and reporting to support effective decision-making




- Partner with leaders to strengthen workforce planning, resource utilisation, team capability and operational performance
- Drive system optimisation, workflow automation and technology improvements, supporting effective implementation and change management
- Oversee external panel law firms and legal service providers, strengthening governance, service standards, commercial performance and cost effectiveness
- Provide financial and operational analysis, including budgeting, forecasting, resource allocation and business cases to support strategic planning
- Build strong relationships across the organisation to deliver strategic improvement initiatives and support sustainable growth
- Identify emerging operational, regulatory and technology trends to ensure the function remains positioned to meet future business needs

About You

You will be a commercially minded and strategic operational leader who enjoys improving the way complex business functions operate and has a proven ability to influence positive change.

We are searching for an accomplished professional with experience across operations, legal services, insurance, claims or another highly regulated or skilled services environment.

You understand what enables a high-performing function to operate effectively and can translate strategic priorities into pragmatic solutions that improve processes, strengthen capability and deliver measurable business outcomes.

You thrive in complex environments, can confidently influence senior stakeholders and have a track record of delivering operational improvement and business transformation with an adaptable and collaborative approach.

Skills and Experience

- Prov

📌 Claims and Legal Services Manager, Strategy (Sydney)
🏢 Impact Advising
📍 Sydney