Job Description

n Hydrista – Australian Open 2027 n

Drink More Water, together we win.

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Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration with our fruity little cubes – Microdrinks – that save plastic and carbon emissions (as compared to conventional pre-filled bottled drinks) and help score one for the planet. With 2 successful years as the Australian Open Official Drink Bottle Partner, we’re excited for another year – together with you!

The rolen

As a casual Hydrista at waterdrop® you’ll be the face of the brand at various locations around Melbourne, bringing high energy and enthusiasm to our Hydration Hub, Studio, pop-ups, sampling activations and community events, while delivering the same excellent customer service that defines the waterdrop® experience.

Your responsibilities at waterdrop®:n

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- Represent waterdrop® at retail activations, pop-up stands and community events across Melbourne
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- Drive sales and brand awareness through engaging, high-energy interactions with event attendees
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- Identify customer needs and answer product related questions, including on-the-spot product demonstrations and sampling
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- Take every opportunity to capture customer data at events to expand our database and customer loyalty
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- Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to management
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- Deliver product excellence by maximising product knowledge with relevant recommendations
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- Attend and participate in event briefings, team meetings and training sessions as required by your manager
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- Ensure good communication with your colleagues and event coordinators before, during and after activations
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- Have a positive attitude with the team and customers and be open to constructive feedback
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- Maintain brand standards on visual display,



merchandising, cleanliness and general housekeeping at event locations
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- Follow policies and procedures to maintain the security of stock, customer records and cash handling at events
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- Ensure timekeeping and attendance is in line with company policies, including for early setup and late pack-down at events
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- Be aware of Health & Safety requirements at all event sites
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- Be willing and able to travel to different venues and locations around Melbourne as rostered
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- Obtain a valid Victorian Working with Children Check and National Police Check
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What you bring to the table:n

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- Be approachable and available to assist customers with their shopping and product experience
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- Enthusiasm and commitment to always provide excellent customer service, including in fast-paced event environments
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- Willing to adapt and take on recent challenges, including irregular event hours and varying locations across Melbourne
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- Strong selling skills and confidence engaging with new customers in high-traffic settings
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- Always present a professional image
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- Ability to multitask, especially when managing a stand solo or coordinating with a small team
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- The ability to maintain professionalism under all circumstances
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- Works effectively and efficiently alone and in a team
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- Prepared to go the extra mile when needed
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- Good interpersonal and communication skills
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- Demonstrated retail sales or event/promotional experience in a customer-focused environment
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- Comfortable with manual handling (setting up stands, carrying stock/equipment)
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What we offer you:n

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- An ambitious and international team with whom fun is by no means neglected
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- Individual development opportunities in one of the fastest growing e-commerce companies
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- Discount on-and offline on your waterdrop® purchases
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- Variety — no two days look the same across different Melbourne events
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Wanna drop in? Just send us your cover letter and resume via the application button.

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📌 Sales Assistant (Melbourne)
🏢 Waterdrop
📍 Melbourne