Job Description

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You are looking for a satisfying and rewarding role where your capabilities, time and effort make a difference. You strive to provide excellent customer service to your stakeholders with accuracy and pace. You are a natural problem solver with imitative and highly developed people skills. You are bubbly, friendly, compassionate and team orientated.

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Throughout your career you have become no stranger to working in a quick-paced environment where no two days are the same.

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You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

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We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

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We are hoping you will join our fantastic Whiddon Family in our Customer Liaison Team (scheduling), based in Glenfield, on a casual basis (with availability to work shifts across Monday to Friday from 6am to 6 pm).

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As a Scheduling Officer, your role will include:

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- scheduling of Community Care clients
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- managing shared inboxes and phone calls
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- maintaining and adjusting the roster as required
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- data entry and record keeping, while working towards KPIs
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Experience in the same or similar role is highly desirable.

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WHAT WE OFFER

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At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

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- Employee Assistance Program for when you need extra support
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- Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
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- Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
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- Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
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- Remote living options including rent and mortgage packaging, utilities and holiday transport.
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- Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
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- Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
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- Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
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- Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
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- Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
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- Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
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- Recognition for successfully completing your probation period.
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- Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes
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HOW TO APPLY

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To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/

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📌 Customer Liaison Officer (Scheduling) (Sydney)
🏢 Whiddon
📍 Sydney