Company Description Peninsula Hand Therapy specializes in rehabilitation for injuries and conditions affecting the hand, wrist, arm, and shoulder, including fractures, nerve compression syndromes, tendon and nerve injuries, arthritis, sports injuries, and post-operative reconstruction. The team also supports NDIS and individuals with neurological conditions such as stroke, Parkinson’s disease, and spasticity following acquired brain injury. As a recognized specialty within Occupational Therapy and Physiotherapy, hand therapy at Peninsula Hand Therapy is delivered by professionals with advanced post-graduate qualifications in upper limb rehabilitation.

The clinic provides comprehensive care from shoulder to hand, offering a collaborative and supportive environment focused on functional recovery and improved quality of life for clients.

Role Description The Front Desk Receptionist is a part-time, in office role based in Mornington, VIC. This position is responsible for greeting clients, managing check-in and check-out processes, and ensuring a welcoming and professional front desk environment. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, handling patient inquiries, and coordinating communication between clients and therapists.

The role also involves performing clerical duties such as maintaining patient records, processing forms,



managing correspondence, and assisting with billing or payment queries as directed.

The Front Desk

Receptionist supports the smooth operation of the clinic by prioritizing excellent customer service, accurate information handling, and efficient administrative support.

Qualifications

- Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients, families, and team members.
- Experience with receptionist duties, including greeting visitors, managing appointments, and coordinating front desk operations.
- Proficient phone etiquette and ability to manage multiple calls, inquiries, and messages in a calm and organized manner.
- Solid clerical skills, including data entry, record keeping, filing, and use of office software (e.g., scheduling systems, email, word processing).
- Previous experience in a healthcare or allied health setting is an advantage, particularly in patient-facing roles.
- High attention to detail, reliability, and the ability to manage time and priorities in a busy clinical environment.
- Ability to work collaboratively within a multidisciplinary team and maintain confidentiality in line with privacy requirements.
- Relevant administrative or customer service training or qualifications are beneficial.

📌 Front Desk Receptionist (Melbourne)
🏢 Peninsula Hand Therapy
📍 Melbourne