The Front Desk Volunteer role works closely with the Service Access and Administration Support team and plays an important part in welcoming and supporting members of the community, from individuals and groups to service providers and key partners. The role also supports with administrative duties to help ensure smooth operations and accurate recording keeping.

KEY RESPONSIBLITIES

- Answer phone calls and enquiries
- Booking appointments for PPCG services
- Receiving and directing clients and visitors to the relevant Support Worker or department
- Supporting with administrative tasks as required
- Entering client contact information into PPCG’s Client Management System.

KEY SELECTION CRITERIA

- Strong interpersonal skills and ability to engage with people from diverse backgrounds
- Ability to interact with individuals with complex needs and issues in a non-judgemental manner
- Understanding of confidentiality requirements regarding sensitive personal information
- Strong administration skills, attention to detail and ability to multi-task




- Intermediate to advanced computer skills with some experience in utilising customer record systems and record-keeping
- A willingness to share skills and knowledge
- A commitment to social justice and equity.

Essential criteria for all PPCG volunteer and staff positions*

- Commitment to the philosophy and principles of PPCG
- Adherence to the policies, procedures and practices of PPCG
- Commitment to providing and maintaining a secure and healthy working environment for all
- Successful completion of a National Police Check and a Working with Children Check.

ABOUT PPCG

PPCG provides a range of centre-based and outreach programs and services to address complex issues. Services and programs includes information, referral and support; emergency relief, material aid and financial counselling; skill development and pathways to education and employment; social inclusion events and more.

Category

Community Services

Commitment

Regular - more than 6 months

Type Of Work

Administration & Office Management,

Time Required

4 hours per week

Training

📌 Front Desk Volunteer (St Kilda)
🏢 Port Phillip Community Group
📍 St Kilda